French Speaking E-commerce Customer Service

ppAlpinestars is the leading global performance motorsports apparel, protection and footwear manufacturer. For over 60 years the company has been providing the world’s best athletes and motorsports enthusiasts in the pursuit of performance excellence with the most technologically advanced products which fuse protection, innovation and style. /p pThe company, thanks to outstanding and constantly innovative products, is in a bpowerful growth phase /b in the global market, reflecting the bstrengthening of the staff /b in order to join our great successful team. /p h3Position /h3 pWe are now looking for a bFrench Speaking /b bE-commerce Customer Service /b to join our E-commerce team. As a Customer Service Specialist, you will be the first point of contact for our customers, supporting them throughout their online shopping experience. The ideal candidate is a problem solver, has excellent communication skills and has a customer first mindset. /p h3Key Responsibilities /h3 ul liEnsuring a seamless customer experience by interacting with customers through email and live chat /li liResolve customer enquiries efficiently and to the customer\u2019s satisfaction /li liContinuously looking for ways of improving the customer experience based on customer feedback /li liSupporting the E-commerce team on how to improve the online customer experience /li liMaintain a positive, empathetic, and professional attitude toward customers at all times /li liCollaborate with other departments to address customer concerns and improve the overall customer experience /li liSupport the ongoing enhancement of our Help Center and AI-powered customer support processes to improve efficiency and elevate the user experience /li liStay up-to-date with product knowledge, company policies, and e-commerce trends /li liProficiency in using Shopify and Gorgias platforms /li liSupport in translating website content /li /ul h3Requirements /h3 ul liExcellent knowledge of French and English is mandatory /li liPrevious experience in a similar role /li liGood MS Office Knowledge /li liExcellent interpersonal and communication skills, proactivity, flexibility and problem solving /li liInterest for the motorsports industry completes the profile /li /ul h3Other information /h3 ul liSeniority level: Mid-Senior level /li liEmployment type: Full-time /li liJob function: Customer Service /li liIndustries: Retail Apparel and Fashion and Apparel Manufacturing /li /ul /p #J-18808-Ljbffr