Operational Controller

As Operational Controller , you will be a key performance partner to our Chief Operations Officer (COO) and the global operations leadership team. Based in Mezzago, Italy, with responsibility across multiple international production sites, you will drive operational transparency, performance improvement, and cost discipline throughout our global manufacturing network.
Your role is to identify inefficiencies, uncover root causes, and translate operational data into clear insights, concrete actions, and measurable results. You will play a central role in strengthening Operational Excellence, standardizing KPIs, and supporting continuous improvement initiatives across all sites.
Key Responsibilities:
Performance Partnering & Operational Transparency

• Act as a trusted sparring partner to the COO, plant managers, and operations leaders on performance, efficiency, cost, and improvement topics
• Establish and continuously improve standardized operational KPIs, reporting structures, and controlling processes across all production sites
• Prepare concise, decision-oriented management reports and presentations for the executive team

• Identify slow, inefficient, or error-prone processes and proactively propose data-driven improvement measures
• Analyze, harmonize, and continuously optimize global operational KPIs, including productivity, throughput, scrap, rework, lead time, and capacity utilization
• Identify cost drivers, operational risks, and performance gaps across the global production network

• Challenge and support plant managers with clear analyses, insights, and actionable recommendations
• Support global Lean and Continuous Improvement initiatives with robust performance tracking
• Monitor production performance, margins, variances, and inventory levels; analyze deviations and explain root causes at group level
• Support global budgeting, forecasting, and long-term operational planning processes

• Work closely with production, procurement, logistics, quality, engineering, and group controlling teams worldwide to ensure alignment and execution excellence

Your profile

• Degree in Industrial Engineering, Business Administration, Operations Management, Controlling, or a related field
• Minimum 5 years of experience in operational controlling, operational excellence, or performance management within an international manufacturing environment
• Strong understanding of production processes and operational KPIs across multiple sites
• Proven ability to identify inefficiencies and translate complex data into clear, practical improvement actions
• Strategic mindset combined with a hands-on, pragmatic approach
• Excellent analytical skills with a strong business orientation
• Advanced Excel skills and solid ERP experience (Microsoft Dynamics is a plus)
• Fluent English is mandatory; German is an advantage
• Willingness to travel internationally
• Confident communicator with the ability to work effectively with senior management

Why us?

• International, fast-growing company with short decision paths and high transparency
• High level of responsibility and direct exposure to executive management
• Modern and flexible working environment
• Motivated, ambitious colleagues and a flat organizational structure
• Purpose-driven company committed to sustainability, circularity, and climate neutrality

About us

Founded in 2019, Impact Acoustic is a pioneering Swiss company specializing in tailored, high-design acoustic solutions. Serving renowned clients worldwide, the company is redefining the future of acoustic absorbers through innovation, sustainability, and circular design principles.

Impact Acoustic is a sustainability pioneer, using recycled materials and actively advocating for a global ban on PET bottles. In 2025, the company was recognized by BILANZ as one of Switzerland’s most innovative companies. With over 180 employees, Impact Acoustic operates from its headquarters in Lucerne, with production facilities in Milan, San Diego, and Manila, and business development teams across Europe, the Americas, Middle East, and Asia.