Customer Care Representative

The Role

As a Customer Care Representative for the Italian market, you will be the frontline ambassador for Arrive, providing a professional and exceptional customer experience. Based in our Rome office , you will work alongside tech support, billing, and product teams. Your overall scope includes not only resolving immediate customer needs but also gathering constructive insights to propose product and process improvements that reduce friction and elevate the customer journey.

How to make an impact

• Deliver Exceptional Customer Service - answering incoming multi-channel requests (via chat, email or phone) from our Italian customer base (private and corporate) as well as from foreign customers (in English) who use the service.
• Drive Team Success - Actively contribute in meetings and bring fresh ideas to improvement projects, helping streamline our services and create the best customer experience.
• Collaborate to create ONE Team - working closely with other departments (tech support, billing, and product teams) to resolve complex issues and provide end‑to‑end support.
• Improvement Initiatives - supporting customer insights collection to identify solutions to improve our customers' experience journey.

About you

You are a thorough, independent, and collaborative team player who thrives in a high‑paced, ever‑changing environment. Driven by a strong growth mindset, you are curious, eager to step out of your comfort zone, and open to trying new approaches to develop and grow. You have the ability to reflect on your work, warmly welcome constructive feedback, and approach challenges with humility. Most importantly, you are passionate about putting the customer first and feel deeply motivated by working together with others toward common goals.

Your background

• Previous work experience within customer care and/or direct sales .
• Written and oral fluency in Italian and English .
• Strong customer orientation and the ability to adapt to the client’s tone of voice.
• Analytical and problem‑solving skills with a keen eye for detail.
• Demonstrated ability to work both independently and collaboratively in a fast‑paced environment.
• First experience with software like Zendesk/Looker or similar will be a plus.

This role is based in Rome , Italy (Hybrid: 3 days in the office).