Client Advisor

pJil Sander is an international luxury brand led by design, quality and functionality. Progressive and experimental, it delivers an enduring wardrobe for women and men fusing elements from different genres, in a play of contrast that produces a variety of garments and accessories that are evenly sumptuous, practical, and iconic. Technology and the hand-made, natural and high-performance materials, feminine and masculine, daywear and glamour, complement each other, balancing invention and purity of forms. The constant collaboration with artists, photographers, filmmakers, musicians, and artisans constantly adds resonance and depth to the vision. The brand was established in 1968 by Mrs. Jil Sander, it is directed by Simone Bellotti, and it was acquired by the OTB Fashion Group in 2021. /p pJil Sander is looking for the perfect profile as Client Advisor for our Boutique in Milan . /p h3KEY RESPONSIBILITIES: /h3 ul liDeliver an exceptional luxury experience, welcoming every client with professionalism, warmth and genuine care. /li liRepresent and communicate the values, heritage and aesthetic vision of Jil Sander through every client interaction. /li liBuild long-term relationships based on trust, loyalty and personalized service, creating memorable experiences that encourage repeat business. /li liDevelop an in-depth understanding of each client's lifestyle, preferences and wardrobe needs to provide tailored styling advice. /li liDemonstrate outstanding selling abilities by confidently guiding clients through the entire sales journey, identifying opportunities for cross-selling and up-selling while always maintaining a client-first approach. /li liConsistently achieve and exceed individual and boutique sales targets through proactive client development and business generation. /li liMaintain an active client portfolio using CRM tools, ensuring regular outreach, appointment setting, follow-up communications and after-sales service. /li liActively generate new business opportunities by acquiring new clients and strengthening relationships with existing ones. /li liMaintain accurate customer information including purchase history, product preferences, wish lists, special requests and follow-up activities. /li liDemonstrate exceptional product knowledge across all categories while continuously monitoring luxury market trends and competitors. /li liCollaborate with the boutique team to achieve common objectives and contribute to a positive, high-performing environment. /li liEnsure impeccable visual standards and product presentation, reflecting the excellence expected from Jil Sander. /li /ul h3IDEAL CANDIDATE: /h3 ul liA passionate luxury retail professional. /li liA natural relationship builder with outstanding interpersonal skills. /li liA top performer with a proven ability to consistently exceed sales targets. /li liEntrepreneurial, proactive and commercially driven. /li liAble to transform every client interaction into a long-term business opportunity. /li liCurious, elegant and genuinely passionate about fashion, design and craftsmanship. /li liClient-centric, resilient and results-oriented. /li liA collaborative team player who contributes positively to the boutique culture. /li liFlexible, adaptable and comfortable working in a dynamic luxury retail environment. /li /ul h3REQUIREMENTS: /h3 ul liMinimum 3–5 years' experience in luxury fashion retail. /li liProven track record of achieving and exceeding sales and client development objectives. /li liExcellent clienteling and CRM management skills. /liliStrong understanding of luxury customer expectations and high-end service standards. /li liStrong digital and omnichannel mindset. /li liExcellent organizational skills and attention to detail. /li liBOH operational knowledge is considered an advantage. /li liAvailability to work weekends and public holidays. /li /ul pThey are trusted advisors, brand ambassadors and business developers who create meaningful client relationships while consistently delivering commercial excellence. /p pThis position is also open to candidates belonging to protected categories pursuant to Italian Law No. 68/1999. /p h3Employment Terms: /h3 ul liSalary range (gross annual salary): starting from €30,000 /li liNational Collective Bargaining Agreement (CCNL): Textile Industry /li li€8.00 meal vouchers /li liCompany welfare benefits /li /ul pPrivacy policy available here: /p #J-18808-Ljbffr