Client Advisor - Montenapoleone

ppA career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. /p pMaison Valentino believes in a colleague‑centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care. /p h3Key Responsibilities /h3 h3Brand Experience /h3 ul liMaster the Client Journey to create strong long term client relationships. /li liClientele and proactive engagement with existing and potential. /li liDeliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell). /li liAware of CRM targets and actively engages in all actions to reach them. /li liImplements personalized reach‑out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe. /li liConsistently captures client data and takes notes of all qualitative information. /li liKnows their portfolio of customers, and the VVICs and VICs they handle. /li liConsistently works to achieve given sales, KPIs and CRM targets. /li /ul h3Styling /h3 ul liStrive to discover your clients and their every need, and to guide them across all categories of the brand. /li liFamiliar with current fashion and in season trends to curate looks. /li liDevelop strong product and fit knowledge via company trainings, tools and in store employee fit sessions. /li liPrepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment. /li liStay informed about new arrivals, seasonal trends, and special events within the store. /li /ul h3Merchandise and Visuals /h3 ul liAssist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints). /li liEnsure product maintenance, replenishment on the floor. /li liKnow the warehouse stock of all categories to ensure re‑stock shelves and maximize sales. /li liPartner with the team to ensure seamless day‑to‑day store operations and uphold presentation standards. /li liLiaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management. /li /ul h3Requirements /h3 ul liExceptional clientele, customer relationship building skills. /li liAbility to work a flexible schedule based on business needs which includes, evenings, weekends and holidays. /li liAction oriented; drive for results. /li liProblem‑solver. /li liMust be a team player. /li /ul pThe Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world. /p /p #J-18808-Ljbffr