TRICARE Beneficiary Services Representative - Naples, Italy

Make a Difference – Join Our Leidos TRICARE Team in Naples, Italy! Are you looking for a rewarding opportunity? Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR), an essential role in supporting active‑duty military members and their families.

This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters. This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies. The annual salary for this specific position is $32,000 and the program is not able to negotiate that.

What You’ll Do:

• Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
• Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
• Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
• Claims Assistance: Provide basic claims status updates and support.
• Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre‑separation/retirement.
• Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
• Assess & Escalate Issues: Evaluate the level of assistance needed and refer or escalated complex issues as needed for proper resolution.
• Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.
• Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.

Basic Qualifications:

• Education: Bachelor’s degree in a related field OR; Associate’s degree in a related field PLUS 4 years of health‑related experience OR; Major certification in a related field PLUS 4 years of health‑related experience OR; High school diploma PLUS 8 years of health‑related experience.
• U.S. Citizenship.
• SOFA/Command‑Sponsored status (as a dependent of an Active‑Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD).
• Must have a Missione Visa and Soggiorno permit.
• Eligible to obtain and maintain ADP IT III clearance (Non‑Sensitive Position, Tier 1).
• 3+ years of customer service experience.

Essential Skills:

• Fluent in English with strong written and oral communication.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Effective at delivering presentations.
• Ability to tactfully communicate with others, both in person and on the phone.
• Self‑starter, able to work independently and with minimal supervision.
• Strong organizational, time‑management, and multitasking abilities.
• High attention to detail.

Preferred Qualifications:

• Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.
• Work background in the following areas: U.S. military healthcare delivery system or civilian managed care; Medical or clinical environment; MHS Genesis or civilian healthcare systems, medical claims.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.