Technical Service Specialist - Apprendistato

At Abbott, we are committed to improving health and well-being worldwide through innovative diagnostic solutions. We are looking for a Technical Service Specialist to join our Technical Service team and support our customers with high-quality, reliable technical service.

Primary Objective

The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), providing backup first-line (Level 1) service, and supporting instrument installations and deinstallations.

Key Responsibilities

• Provide first-line technical service to Abbott Ambassadors (service interventions requiring less than 4 hours of labor)
• Schedule and perform planned maintenance (PM) activities
• Execute hardware and software upgrades (Technical Service Bulletins – TSBs)
• Support instrument installations and deinstallations
• Contribute to achieving customer satisfaction (NPS) , service KPIs, and the district’s economic growth and profitability

Education

• Bachelor’s degree or equivalent experience required
• Bachelor’s / Engineering degree in medical, electrical, mechanical engineering or medical technology preferred

Experience & Skills

• Proven experience in a similar technical service role, supported by management and customer references
• Strong customer engagement skills, particularly with laboratory staff
• Recognized technical expertise for the assigned product line
• Excellent communication and problem-solving skillsStrong experience using analytical tools and technical software

Impact of the Role

This position plays a key role in ensuring instrument reliability, service quality, and customer satisfaction through effective maintenance, upgrades, and technical support activities.

What We Offer

• A collaborative, innovative, and inclusive work environment
• Continuous technical training and development
• Career growth opportunities within a global healthcare leader
• Competitive compensation and benefits package

Abbott is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.