Field Support Agent

ppAir Dolomiti is one of the Italian airline of the Lufthansa Group. Since 1991, we have been connecting Italy with Europe through the major Group hubs, offering multiple daily flights with a modern Embraer fleet. /p pWe are committed to delivering a reliable and high-quality travel experience, placing our customers at the heart of everything we do. /p pAt Air Dolomiti, our people play a key role in shaping the travel experience we deliver every day. We foster a collaborative workplace where professionalism, teamwork, and continuous development are encouraged and supported. /p pAs part of the Lufthansa Group, we work closely with a wide range of teams and professionals across the aviation industry. This provides valuable opportunities to broaden perspectives, share expertise, and contribute to projects within one of Europe's leading aviation groups. /p pIf you share our passion for aviation, we would love to get to know you and welcome you on board! /p pWe are currently looking for oneb Field Support Agent /bfor a fixed term contract at our premises in Verona. /p pbMain Functions /b: /p ul liRemotely coordination of Air Dolomiti flights irregularities: cancellations, delays, diversions. /li liSupport to the airports of the Air Dolomiti network concerning the correct application of all company procedures (Ground Operations Manual). /li liMonitoring of extra handling costs in order to implement cost-cutting measures during irregularity handling of Air Dolomiti flights. /li /ul pbRequirements: /b /p ul liHigh school diploma or higher /li liFluent English (both written and spoken) /li liAnalytic approach and problem solving /li liGood IT knowledge (MS Office) /li liBe motivated, open-minded, target oriented /li liAvailability to work shifts /li liWillingness to travel frequently for short periods /li liAirport customer service and/or ramp dispatcher experience would be considered a plus /li /ul /p #J-18808-Ljbffr