Italian & English Customer Support Specialist - Relocation to Lisbon, Portugal

ppAre you a highly motivated, multilingual individual with a passion for customer experience? Seize the opportunity to launch your international career in the vibrant, sun-drenched city of bLisbon, Portugal /b! /ppWe are seeking a dedicated bItalian English-Speaking Customer Support Agent /b to represent world-leading brands across diverse, fast-paced industries including Tech, E-Commerce, Travel, and Digital Services. You will serve as the primary point of contact for Italian-speaking customers, providing friendly, effective, and professional support across multiple channels. /ph3bPosition Details /b /h3ullibLocation: /b Lisbon, Portugal. /lilibWorking Model: /b On-site / Hybrid (depending on the assigned project). /lilibWork Authorization: /b bValid EU Citizenship or valid Portuguese work permit /b is required. /lilibContract Type: /b Initial fixed-term contract with path to permanent contract (contrato sem termo). /li /ulh3bKey Responsibilities /b /h3ullibMultilingual Support: /b Assist Italian-speaking customers via phone, email, and live chat with a friendly and professional approach. /lilibProblem Solving: /b Efficiently troubleshoot inquiries, resolve product or service issues, and provide accurate, timely information. /lilibBrand Advocacy: /b Maintain high levels of customer satisfaction and deliver exceptional service that reflects positively on top global brands. /lilibSystem Documentation: /b Accurately log customer interactions, support tickets, and resolutions in the CRM system. /li /ulh3bWhat We Offer: Full Relocation Comprehensive Benefits /b /h3pMoving to a new country should be exciting, not stressful. We provide a full-service relocation package to ensure a smooth transition to life in Portugal: /pullibFlight Ticket Reimbursement: /b One-way flight ticket to Lisbon reimbursed after onboarding. /lilibCompany Accommodation: /b Free company-provided accommodation or hotel stay upon arrival to help you settle in easily. /lilibAdministrative Support: /b Comprehensive assistance with local paperwork, including obtaining your NIF (Tax Number), NISS (Social Security), and setting up a Portuguese bank account. /lilibCompetitive Salary Package: /b Competitive base salary plus monthly performance bonuses. /lilib14 Salaries Per Year: /b Benefit from Portugal's standard 13th and 14th-month salary bonuses (Holiday and Christmas allowances). /lilibHealth Insurance: /b Private health and dental insurance coverage provided upon contract signature. /lilibPaid Onboarding: /b Full, comprehensive training provided in Italian and English. /li /ulh3bThe Portugal Advantage: An Exceptional European Lifestyle /b /h3ullibSun Coastline: /b Enjoy over 300 days of sunshine per year, world-class surfing beaches, and a relaxed coastal lifestyle. /lilibVibrant Culture: /b Rich history, thriving gastronomy, affordable dining out, and a bustling international community. /lilibWork-Life Balance: /b Portugal is consistently ranked among the safest and most welcoming countries in the world, offering an incredible quality of life. /li /ulh3bCandidate Profile Requirements /b /h3ullibLanguages: /b bNative or C1/C2 Fluent Italian /b paired with bB2 level English /b (working proficiency). /lilibCitizenship: /b Valid EU Citizenship or current legal authorization to work in Portugal. /lilibSkills: /b Excellent communication, active listening, empathy, and strong problem-solving skills. /lilibExperience: /b Previous customer support, contact center, or retail experience is a plus, but motivated entry-level candidates are welcome! /li /ul /p #J-18808-Ljbffr