Team Lead & Key Account Manager - EPD

ppAt Smartbox, we believe that real-life experiences help us thrive, connect, and become the best versions of ourselves. As Europe's leading experience brand, we are entering an exciting new chapter - evolving from a gift box company into an experience company. /p h3Mission /h3 pAs Team Lead Key Account Manager for Smartbox Italy - EPD, your mission is twofold: to lead, coach and develop a team of 3 Account Managers/Key Account Managers so they consistently deliver on partner retention and growth targets, and to personally manage a portfolio of our most strategic, top-tier partners as their trusted senior advisor. /p pYou will set the standard for Account Management excellence in Italy - translating company strategy into clear team objectives, removing obstacles for your Account Managers, and stepping in directly on the highest-value relationships. You'll work together with the Head of Sales for Southern Europe to shape local commercial strategy, while ensuring day-to-day processes (pipeline hygiene, business reviews, KPI tracking) are embedded across the team. /p h3Responsibilities /h3 pThe role's duties are evaluated across the following dimensions: /p h3People Management Team Leadership: /h3 ul liManage, coach and develop a team of 3 Account Managers, including regular 1:1s, performance reviews, and individual development plans; /li liSet clear priorities for the team in line with Smartbox Italy's commercial goals; monitor KPIs and course-correct proactively with gap-closing plans; and act as an escalation point for complex partner situations; /li liBuild team capability in negotiation, business reviews and account planning; /li liProvide actionable, data-driven recommendations to Sales Leadership and for cross-functional projects, sharing AM team's and partners' feedback to influence product and commercial strategy; /li liFoster a positive, high-performance team culture /li /ul h3Key Account Management (own portfolio): /h3 ul liOwn and manage a portfolio of top-tier Strategic partners, acting as their main point of contact and trusted advisor; /li liPlan and lead quarterly business reviews for these strategic accounts, providing data-driven recommendations; /li liIdentify and close upselling, cross-selling and new business opportunities within the key account portfolio (e.g., improve partners' availability, propose new experiences offering). /li /ul h3Requirements /h3 pRequired skills and characteristics, which support the dimensions above, include: /p ul liMinimum ~2 years of People Management experience in a Sales environment (mandatory) - proven track record of leading and developing a Sales/Account Management team; /li liProven experience in Key Account Management or B2B Sales, preferably in hospitality, travel, leisure or e-commerce; /li liStrong coaching and leadership skills, with the ability to motivate a team toward ambitious targets; /li liExcellent relationship-building and communication skills, comfortable engaging with senior stakeholders; /li liAnalytical mindset with proficiency in BI tools and Salesforce/CRMs; bility to lead quarterly business reviews and provide data-driven insights, both personally and through the team; /li liStrong organisational skills to balance own account portfolio with team management duties; /li liCreative and commercially minded, capable of identifying innovative growth opportunities; /li liFluent in Italian and professional working proficiency in English; /li liPositive, proactive and collaborative attitude, showing adaptability and resilience. /li /ul h3What we offer /h3 ul liOpportunity to join an international and growingExperience company /li liPermanent contract/full-timebr/ /li liAnnual variable bonus: 30% of gross annual base salary /li liCCNL applied: Terziario Distribuzione e Servizi (ex Commercio) - 1° livello /li liTicket Restaurant: 8€ per working day /li liRemote working policy: 2 days of remote working per week /li liWelfare program /li liEmployee discount on Smartbox products and corporate benefits platform /li liWork x life pack and wellbeing initiatives /li /ul /p #J-18808-Ljbffr