Assistant Manager - ServiceNow

Overview

In this role you design and deliver ServiceNow-based solutions within KPMG's Enterprise Platform team, helping clients digitize and optimize operational processes. You will lead process analysis, solution design, and cross-functional implementation, ensuring quality and timely delivery. You'll coordinate a consultants team, manage client relationships, and support growth of junior colleagues while contributing to new project opportunities. This role offers international exposure, a focus on transformation, and a strong emphasis on collaboration and continuous learning.

Retribuzione / Benefits

• inclusive and diverse work environment
• hybrid working model
• advanced training and development programs
• international projects and mindset
• well-being initiatives

Responsabilità

• Lead analysis of business processes and requirements with client stakeholders to set digitisation priorities
• Define ServiceNow solution design, including modules, functional architecture, and implementation roadmap
• Coordinate consultants in configuring modules (ITSM, ITOM, CSM) ensuring alignment with requirements
• Ensure quality of project documentation and share with client
• Plan and oversee SIT/UAT testing and go-live, meeting timelines and quality standards
• Manage client relationships during hypercare and solution evolution; drive deliverables and explore new opportunities

Requisiti fondamentali

• Solid experience on ServiceNow implementation projects with focus on ITSM, ITOM, or CSM
• Experience coordinating teams and managing project workstreams from requirements to release
• Comfortable engaging with senior client stakeholders; manage expectations and progress
• Broad view of service management processes and ability to translate into scalable solutions
• ServiceNow certifications (CIS on one or more modules) are a plus
• Excellent English language skills for international projects
• Willingness to travel domestically and internationally
• stakeholder management
• team leadership and coaching
• communication and collaboration
• ServiceNow
• ITSM
• ITOM