Earth Observation Data Service Manager

Experteer OverviewIn this role you will oversee the provisioning and evolution of on-demand Copernicus data services and progressively take on management of additional EO data services. You will ensure service continuity, interface effectively with Copernicus services, and drive scalable, secure data delivery through modern ICT architectures. The position sits within ESA’s Common Services Section and contributes to EO data lifecycle management and end-to-end data provisioning. You will work with cross-functional teams to translate user needs into robust, cost-effective services and maintain strong stakeholder relationships.Retribuzione / BenefitsSupport industrial service management to ensure continuity, robustness, and performance levelsMaintain interfaces with Copernicus services and feed user feedback into the provisioning chainMonitor data volume consumption and assist users in line with programmatic objectivesCoordinate investigations and implement mitigations for operational anomaliesEvaluate and implement scalable technological solutions for on-demand EO data provisioningImprove interoperability and efficiency across the end-to-end data provisioning chainDefine service requirements by collecting user needs from stakeholdersPlan and manage evolution of services, including procurement actions and cost coherenceManage service implementation, transfer to operations, SLAs, and risk managementProduce regular technical, operational, and financial reports and maintain documentationContribute to the evolution of the Earth Observation FrameworkSupport the Head of the Common Services Section in other tasks as requiredParticipate in audits and cross-project supportAlign with ESA security framework and policiesAdapt to evolving EO landscape and architecture needsResponsabilitàMaster in Engineering subject4 years of relevant professional experiencePMP/ITIL certification is an assetExperience designing architectures based on scalable ICT cloud-based solutionsExperience in EO data services and large-scale data infrastructuresSolid software engineering background and data analysis toolsKnowledge of SecDevOps and EO data lifecycleUnderstanding of EU Copernicus Programme and CCMsAbility to work autonomously in an international teamStrong stakeholder management and reporting capabilities #J-18808-Ljbffr