Key Account Manager Italy - Firenze

In this role you will build and grow strategic relationships with top restaurant partners, acting as a trusted advisor to drive their success on Glovo. You will leverage data-driven insights and cross-functional collaboration to optimize partnerships and maximize impact for both partners and Glovo. You’ll own partner onboarding and work closely with Marketing, Operations, Finance, and Customer Service to tailor solutions. This is a high-impact role focused on revenue growth, promotions, and menu optimization within a fast-paced delivery business.

• 30% monthly performance bonus
• Top-notch private health insurance
• Monthly Glovo credit
• Work from home 2 days a week
• Work from anywhere up to 3 weeks a year
• Enhanced parental leave and office-based nursery

• Build and maintain long-term relationships with restaurant partners through proactive communication
• Understand partners' goals and challenges to provide strategic guidance
• Analyze data to drive operational excellence, growth, and profitability for partners and Glovo
• Drive revenue growth through smart promotions, marketing activations, and menu optimization
• Own partner onboarding process in the app from store setup to first days on Glovo
• Collaborate with internal teams to develop customised solutions (Marketing, Operations, Finance, Customer Service)
• Take ownership of partner revenue performance and drive measurable growth

• 2+ years of experience in high-performance account management or business consultancy
• Bachelor in Business Administration, Marketing, or Industrial Engineering (or equivalent)
• Problem solver with data-driven, analytical approach
• Highly organized, proactive with strong time management and prioritization
• Good knowledge of internal tools such as Google Suite; Salesforce is a plus
• Native level Italian; English proficiency required

• problem-solving
• proactivity
• time management
• data analysis
• SQL or equivalent data tooling (implied by data-driven)
• Google Suite