Service Controller

Job Posting TitleService ControllerThe challengeAn exciting opportunity has arisen to contribute to Haier Europe. The Company is on a journey to achieve ambitious growth and leadership objectives in the region, and we are seeking someone passionate, proactive, self-driven, and motivated to join a team of open-minded individuals. We are looking for someone who embodies the Company’s core behaviors, based on our Own It model : Zero Distance, Agility, Entrepreneurship, Ecosystem and Build Trust. A true change agent who acts with integrity, collaborates across boundaries, adapts quickly, takes initiative and keeps users at the center — fostering an open, innovative, and high-performing environment.What you will doThe Service Controller will support the monitoring and optimization of service operations, ensuring efficiency, cost control, and high customer satisfaction. This role is ideal for a detail-oriented professional with strong analytical skills and an interest in service performance and financial control.Key ResponsibilitiesMonitor service KPIs (e.g., repair times, first-time fix rate, service costs)Analyze service performance and identify areas for improvementSupport budgeting, forecasting, and cost control activities for the Service departmentPrepare regular reports and dashboards for internal stakeholdersCollaborate with field service teams, call centers, and external service partnersEnsure data accuracy in service management systemsAssist in optimizing service processes and workflowsSupport procurement and spare parts cost analysisWhat you need to succeedMust haveEducation: Bachelor’s degree in Business Administration, Economics, Engineering, or related fieldProfessional experience: 3+ years of experience in controlling, service operations, or similar rolesLanguage: Excellent communication skills both in Italian and in English, spoken and writtenTechnical & Soft SkillsStrong analytical and numerical skillsProficiency in Excel; knowledge of ERP/BI tools is a plusGood organizational and problem-solving skillsAbility to work cross-functionally and communicate effectively#LI-MV1Haier Europe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. #J-18808-Ljbffr