Resident Engineer

pp2 days ago Be among the first 25 applicants /ppDirect message the job poster from NETS-International Group /ppWe are seeking a highly skilled and experienced Resident Engineer to oversee and optimize our on-site operations. This permanent role requires a proactive individual with a strong technical background and proven ability to drive improvements in efficiency, safety, and performance. /ph3Key Responsibilities /h3ulliEnd-to-End Trouble Ticket Resolution: Based at the Technical Operations Center (TOC) on a rotational shift schedule, this role serves as the critical bridge between the customer and L2/L3 support teams. /liliMonitoring and ensuring SLA-compliant ticket acceptance. /liliExecuting initial case triage based on customer input. /liliAssigning cases to the correct L2 or L3 support domain or soliciting further details. /liliActively facilitating and driving the ticket resolution process to completion. /liliOperational Excellence: Provide expert guidance and hands-on support to operations teams to maintain network stability, performance, and security. /liliStakeholder Engagement: Coordinate closely with engineering teams, service providers, and operations leadership to align designs and deployments with project timelines and evolving requirements. /liliIssue Resolution: Act on complex network incidents, ensuring rapid diagnosis and resolution to protect critical services. /liliDocumentation Handover: Produce and maintain comprehensive documentation, including implementation guides and operational runbooks to support seamless handover to operations. /liliContinuous Improvement: Identify opportunities to optimize designs, tools, and processes, leveraging lessons learned from previous large-scale network deployments. /li /ulh3Required Qualifications /h3ulliMinimum 5+ years in telco operations or service delivery, ideally within large-scale or high-availability environments. /liliProven experience in troubleshooting and supporting Core Edge networks, SD-WAN, LAN/WLAN, and security solutions. /liliStrong knowledge of network monitoring, incident management, and operational support processes. /liliAbility to lead and coordinate multi-vendor and cross-functional teams in time-critical projects. /liliExcellent communication skills to interface effectively with technical teams and senior stakeholders. /li /ulh3Preferred Qualifications /h3ulliPrior experience supporting international or large-scale operations (enterprise, telecom, or service provider). /liliCertifications in relevant technologies (e.g., Cisco CCIE, Juniper JNCIP, or JNCIE). /liliExperience with ServiceNow or similar ITSM tools. /liliDeep understanding of troubleshooting Core Edge network architectures, Wi‑Fi concepts, and security integration. /liliProficiency with network monitoring and management tools. /liliAbility to create and interpret network diagrams, documentation, and operational playbooks. /li /ulh3Seniority level /h3pMid‑Senior level /ph3Employment type /h3pContract /ph3Job function /h3pInformation Technology /ph3Industries /h3pIT Services and IT Consulting and Telecommunications /ppReferrals increase your chances of interviewing at NETS-International Group by 2x /ppGet notified about new Resident Engineer jobs in bGreater Milan Metropolitan Area /b. /ppWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. /p /p #J-18808-Ljbffr