Project Manager - Italy

ph3Ready to be part of the Legal Tech revolution? /h3 pAs the leading SaaS publisher in Europe, Dilitrust is transforming legal departments worldwide with cutting-edge technology. /p h3Our Impact: /h3 pFrom General Meeting reports to AI-assisted contract life management, our teams across France, Spain, Italy, Canada, Mexico, and MEA are the driving force behind our global success. We are pleased to provide daily support to 2,500 customers in 64 countries, with 80% of major listed companies in major markets like Europe, North America and the middle East. /p h3Our Recognition /h3 pDilitrust has been recognized for offering a positive and stimulating work environment. We are proud to have been awarded the "Happy at Work" and “Tech at Work” label since 2019. /p h3Responsibilities /h3 pAs a Senior Project Manager, you will join the CSM-Project (onboarding) team based in Milan. You will play a key role in project management, acting as a central point between customer satisfaction operational efficiency and adherence to timelines. /p h3Your main responsibilities include: /h3 ul liManaging strategic projects ranging from 3 to 12 months (planning, resources, communication); /li liSupporting customers through change management (expert consulting, change management, expectation management, customer education); /li liAdvising on application setup and configuration, with strong expertise in the product suite and internal tools; /li liTraining customers; /li liBuilding and maintaining a trusted relationship with clients; /li liConnecting technical experts with clients (customer data migration, interface implementation); /li liApplying our agile project management methodology /li liC ommunicating with various stakeholders: client teams (business, IT, etc.) and DiliTrust teams (application support, RD, etc.); /li liDeveloping business expertise (corporate law, contract and litigation management, governance body management). /li /ul h3Profile /h3 ul li3 to 5 years of experience in application project management with clients; /li liYou understand the challenges and context of SaaS implementations; /li liYou are able to lead a project team to success; /li liStrong understanding of customer needs and expectations; /li liAbility to take a step back and put challenges into perspective before proposing suitable solutions; /li liStrong analytical skills to quickly identify bottlenecks and solve problems while keeping operational and business issues in mind; /li liNative Italian speaker and fluent in English; /li /ul h3Recruitment Process /h3 ul liTalent Acquisition /li liHead of Customer Success Italy /li liChief Customer Officer /li /ul h3Why join us? /h3 pWith our remote work policy , alternate between home and office for the best work-life balance. /p pCertified “Happy at Work” and “Tech at Work” every year since 2019 — DiliTrust offers a fulfilling and stimulating workplace! /p pDiliTrust is a socially responsible company, committed to diversity, inclusion, and equal opportunity at all levels of the organization. /p pWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. /p /p #J-18808-Ljbffr