Global IT Sr Specialist - Product Owner Customer Service & Logistics

Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas.

Headquartered in Milan, Italy, Campari Group owns 25 plants worldwide and has its own distribution network in 26 countries, and employs approximately 4,700 people.

Shares of the parent company Davide Campari - Milano N.V. are listed on the Italian Stock Exchange since 2001. Campari Group is today the sixth-largest player worldwide in the premium spirits industry.

Global IT Sr. Specialist (Product Owner) – Customer Service & Logistics, reporting to the Global IT Manager Business Partner Supply Chain, is a member of the Global IT Team dedicated to the Supply Chain functional area. As a key member of the Global IT Supply Chain team, the Product Owner plays a pivotal role in bridging business needs with technological solutions. This role is responsible for designing, implementing, and optimizing business critical applications within the domains of Logistics & Customer Service, ensuring application stability, performance, and continuous improvement, while aligning with business needs and IT governance standards.

This role involves close collaboration with global, regional, and local stakeholders to ensure that IT initiatives align with business goals, deliver measurable value, and foster innovation.

Key Responsibilities And Activities

Technological roadmap & Projects management

• Drive the evolution of IT solutions across the entire Order-to-Cash (O2C) process, with a focus on order management, logistics execution and customer experience solutions (TMS Applications, Customer Platforms…).
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
• Lead IT projects and collaborate with other IT teams related to owned application’s global rollouts, upgrades and integrations with Campari systems landscape.

Applications’ Management:

• Ensure system availability, stability and monitor business adoption.
• Maintain accurate documentation of application architecture, configurations, and procedures.
• Manage systems enhancements request and delivery plan, in coordination with AMS teams (internal and external providers).
• Support resolution on critical incidents / escalation processes.
• Monitor service performance (SLAs) and implement corrective actions when needed.
• Manage vendor relationships and ensure contractual obligations are met.

Skills & Competencies

Technical & Functional Expertise

• Project Management – Ability to manage technical tasks within complex projects (Agile or Waterfall).
• Business Acumen – Strong knowledge of end to end O2C, Logistics / Transportation and Customer Service processes is essential.
• Proven experience in Application Management and Service Management roles.
• Familiarity with TMS systems (Tesisquare/Transporeon, others…) and Customer Platforms is considered advantageous.
• SAP S/4HANA Supply Chain – experience with SAP modules (SD, LE, TM, MM) is essential
• Familiarity with Integration technologies (IDocs, EDI, API) and middleware solutions is beneficial.
• Experience in applying ITIL framework and AGILE methodologies is a plus.

Additional Skills & Traits

• Excellent communication and stakeholder management skills.
• Problem Solving – Analytical mindset with the ability to diagnose issues and implement effective solutions
• Cross-functional Collaboration – Demonstrated experience working in matrix organizations and across diverse cultural environments

Languages

• Fluent English – Required for global collaboration
• Italian – Preferred for local engagement
• Third European language – A plus for broader communication

Education & Experience

• 5+ years in similar roles within multinational or consulting environments, preferably in Customer Service and Logistics areas
• Bachelor’s degree in Computer Science, Information Systems, Engineering or related field.
• International experience and a global mindset are essential
• Certifications such as ITIL v4, Agile are considered advantageous

Additional Requirements

Availability to travel up to 10% of time

Our commitment to Diversity & Inclusion:

At Campari Group we believe in building more value together, thus we see diversity in all forms as a source of enrichment. Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual’s race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.

Campari Group believes that fair compensation and equal opportunities are crucial for employees’ well-being, empowerment, and engagement. Our efforts to ensure fair pay have earned us the Fair Pay Certification by Fair Pay Workplace, an independent organization dedicated to dismantling pay disparities based on gender, race and their intersection.

Note to applicants:

Your application will be assessed based on your abilities, expertise, general knowledge and experience, not because of any confidential, proprietary or trade secret information you may possess. You must not disclose to Campari Group any such information. In the event that you are asked a question that cannot be answered without disclosure of any confidential, proprietary or trade secret information (including from a current or prior employer or their vendors or customers), you must decline to answer the question.

Notice to third party agencies:

Please refrain from cold-calling or emailing our executive leadership team or the HR community directly. The Talent Acquisition department manages centralized recruiting operations globally, including the selection and management of external suppliers. Currently, our preferred supplier list is at full capacity. To ensure we have your information on file for future consideration, we kindly request that you complete the online form provided here.