MAKO - Field Service Representative (Italy)

What we are looking for :

Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes. Analytical problem solvers. People who go beyond, by identifying root causes, evaluating optimal solutions, and recommending comprehensive solutions to prevent future issues. Dedicated achievers. People who thrive in a fast-paced environment and are driven to complete projects that meet regulations and expectations.

We are looking for an outgoing, dedicated individual to join our team as a Mako Field Service Representative. The responsibilities of the Mako field service representative include undertaking customer support tasks, completing on-site installations, repairs, maintenance, and tests, and ensuring proper task management so that all work progresses according to the schedule.

To be a successful Mako field service representative, you should have excellent analytical and time management skills. Ultimately, a first-class Mako field service representative should have strong leadership and service skills, they should be able to work independently with minimal direction and supervision to achieve the desired outcomes.

What you will do :

• You will provide on-site technical support and performing customer support tasks.


• You will deliver, instal, repair, maintain and test Mako robotic devices.


• You will resolve operational issues in the field.


• You will identify any issues and perform troubleshooting procedures.


• You will determine customer needs and offering recommendations.


• You will collaborate with colleagues and share information to ensure first-rate customer support.


• You will manage work progress and ensure adherence to schedules.


• You will track down and document work progress, and complete service reports.


• You will develope and maintain a strong customer relationships.

Who you are:

• You hold a Bachelor’s degree in Engineering discipline, or an equivalent combination of education and experience.


• You have demonstrated high degree of technical proficiency and excellent problem-solving skills.


• You have demonstrated interpersonal and communication skills; ability to interact effectively with customers is necessary.


• Ability to work on problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors.

What We Offer:

• We grow talent. At Stryker we offer great personal and internal career development for our employees, with the possibility to make both vertical and lateral position movement.


• Team spirit & engagement. We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions.


• Competitive salary. With us, you will receive a competitive salary package plus incentives/bonuses and benefits.


• Pension plan. We offer our employees an attractive Stryker internal pension plan.


• Recognition of your performance. At our company, outstanding and cross-functional team performance is rewarded. Ideas, projects, or other exceptional achievements can be submitted for various awards on a local and global level.


• Promoting work-life balance through flexible working hours. We offer an appealing and flexible working hours model to accommodate individual life situations.

Italy Pay Ranges:

• Italy: €39.300 - €65.500 EUR Annual

Chez Stryker, nous pensons que la transparence aide les candidats à prendre des décisions éclairées concernant la prochaine étape de leur carrière. La rémunération constitue un élément important de ce processus et nous souhaitons expliquer clairement comment elle est déterminée. Les informations de rémunération publiées pour ce poste peuvent être présentées sous la forme d’une fourchette salariale ou d’un montant fixe, selon le poste concerné. En plus du salaire de base, ce poste peut donner droit à une rémunération variable (telle qu’une prime et/ou des commissions, le cas échéant), ainsi qu’au programme complet d’avantages sociaux de Stryker. Si vous souhaitez en savoir plus sur le salaire ou les avantages associés à ce poste, votre recruteur ou votre recruteuse se fera un plaisir de vous en expliquer les détails au fur et à mesure de votre progression dans le processus de recrutement.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.