Technical Support Specialist - Systems
Danaher Corporation
Overview
In this role you provide expert technical support for Cepheid's molecular diagnostics instruments, addressing complex hardware, software and connectivity issues to protect patient testing uptime. You will work with cross-functional teams remotely, and onsite when needed, to diagnose root causes, document findings and implement effective solutions. You'll contribute to learning, knowledge base improvements and training to raise team capability. This position offers remote work in Southern Europe with a clear, measurable impact on global health outcomes.
Retribuzione / Benefits
- remote work arrangement
- bonus / incentive pay
- meal vouchers
- mandatory national insurance
- supplementary health insurance
- internet reimbursement and home office IT peripherals
Responsabilità
- Deliver expert technical support via phone, email and web for instrumentation systems (hardware, software, connectivity) and resolve complex issues
- Collect and document instrument-related complaints, perform root cause analysis and replicate issues when possible
- Conduct advanced data analysis and troubleshooting to pinpoint failures and restore system uptime
- Prioritize and resolve critical cases with remote or on-site assistance as needed
- Share expertise across the team, contribute to knowledge base updates, and assist with training
- Support customers to ensure continuity of patient testing and overall satisfaction
Requisiti fondamentali
- Bachelor in Engineering (or equivalent) with multiple years of relevant experience in technical support of medical devices or diagnostic instrumentation
- 2-3 years experience in health care / biomedical environment and knowledge of diagnostic market
- Familiarity with molecular diagnostics and laboratory workflows
- Proven ability to troubleshoot complex hardware/software issues in a regulated medical device or diagnostics setting
- Proficiency with computer systems and networking (Windows OS, LIS integration, basic networking protocols)
- Willingness to travel up to 15% in Europe (and occasionally outside Europe)
- strong communication and customer focus
- analytical mindset with problem-solving drive
- team collaboration and knowledge sharing
- instrument hardware/software troubleshooting
- network connectivity and connectivity troubleshooting
- LIS integration
Offerta di lavoro pubblicata 2 giorni fa
Offerte di lavoro simili
33.900 € - 38.700 €
...and work efficiently to fix the issue; Support continuous improvement by learning from... ...Experience of planned preventative maintenance systems.br/Experience fault finding within MHE (... ..., including professional experience, technical skills, educational background, soft...SystemImpiego permanente33.900 € - 38.700 €
...and work efficiently to fix the issue; Support continuous improvement by learning from... ...liExperience of planned preventative maintenance systems. /li liExperience fault finding within... ..., including professional experience, technical skills, educational background, soft...SystemImpiego permanente1.600 - 2.000 €/mese
...operante nel settore elettrico, siamo alla ricerca di un/una Addetto/a Ufficio Tecnico Junior. Mansioni principali: Supporto nella preparazione di preventivi Analisi di progetti già realizzati Supporto nelle attività di disegno elettrico Gestione...ConsigliatoTempo pienoDal lunedì al venerdìAli Spa - Filiale di Novara
Novara27 giorni fa- ...AGAP2 Italia cerca un Hardware Engineer per la Divisione Actuation & Landing Systems. Ruolo tecnico-operativo: sviluppo hardware elettronico di bordo, dalla progettazione all'integrazione e validazione, in contesto aerospace & defense. Si richiede laurea in Ingegneria...System
- ...correct installation and readiness to operate, support design reviews, and contribute to LEED/... ...Develop mechanical equipment and system test scripts Participate in customer equipment... ...environments ~ HVAC, fluid/hydraulic systems, TAB, factory witness test experience,...System
- ...role offers the chance to shape critical infrastructure while supporting CAI's relentless pursuit of excellence. Responsabilità Lead... ...Define commissioning protocols and methodologies for various systems Identify and mitigate risks in commissioning processes...System
- ...Coordinate commissioning of Fluence projects with multi-stakeholder teams (construction managers, contractors, suppliers, telecoms, control systems). Develop and execute comprehensive commissioning plans including resources and schedules. Lead commissioning efforts to...System
29.120 €
...Manufacturing Engineering, or a related technical field. /p /li lipMinimum of 3... ...a proven track record of supporting quality performance and... ..., and quality management systems, to effectively resolve customer... ...capabilities, to effectively support customers, collaborate across...SystemOrario flessibile- ...global corporate environment. Technical Knowledge: Basic understanding of Quality Management Systems (ISO 9001 and/or IATF 16949)... ...with established standards, support the investigation of quality issues... ...standardization of the LPA system throughout the plant,...SystemStage/TirocinioOrario flessibile
- ...operational issues. You'll document results, train customers, and support international projects with extensive travel. This is a hands-... ...Customer focus LV/MV electrical principles UPS and ATS operation Cooling systems (InRow, Dx/InRoom, Dx/Chillers)...SystemOrario flessibile
- ...models for facial recognition and biometric systems. Key Responsibilities: Collect... ...facial recognition technology. The position supports critical datasets for cutting-edge... ...Applications are reviewed solely on demonstrated technical ability and qualifications. Apply Now...SystemTempo pienoRemoto
- ...effectively in a global corporate environment. • Technical Knowledge: Basic understanding of Quality Management Systems (ISO 9001 and/or IATF 16949) and familiarity... ...ways: • Incoming Inspection Strategy: Support the development and implementation of a risk-based...SystemStage/TirocinioApprendistatoOrario flessibile
- ...switchgear, delivering expert support on complex projects. You work... ...This role combines hands-on technical work with a focus on safety,... ...equipment, shaping reliable power systems for diverse clients.... ...Office, Acrobat, AutoCAD, Power system CX software Flexibility...SystemOrario flessibile
55.000 € - 60.000 €
.../p pThe role will drive the technical development and industrialisation... ...and material consumption to support efficient industrialisation.... ...archive within the CAD system, ensuring technical data is accurate... .../li liGood knowledge of CAD systems. /li liGood knowledge of...System- ...wellbeing programme flexible benefits programme relocation support remote work options Responsabilità Lead the Air/Care... ...Science, or Quality Management ~10+ years of experience in quality systems, data governance, and regulatory compliance in a global pharma...SystemRemoto
- ...mercati internazionali. Allo stato attuale, si ricerca una figura da inserire nel ruolo di System Engineer Specialist - Data Protection Il candidato sarà di supporto alle risorse Senior nelle seguenti attività, al fine di guadagnare una sempre maggiore autonomia...SystemSmart working
- ...projects Contribute to the design and evolution of cloud-native systems and DevOps pipelines Requisiti fondamentali Backend... ...platforms (AWS, Azure, GCP) Strong teamwork and ability to explain technical concepts to multidisciplinary teams Teamwork Clear...System
- ...Role: EMember of Technical Staff - Enterprise AI (Remote) Location: Remote (Work from Anywhere... ..., building, and deploying scalable AI systems for enterprise environments. Candidates... ...implement machine learning pipelines to support data ingestion, processing, and model...SystemTempo pienoRemoto
- ...the full life-cycle of specialist and executive-level hires... ...in Rome (Anagnina Area), supporting the FLEX mission’s Core... ...years of experience in systems or service monitoring. You will support monitoring activities within... ...analyze and respond to system alarms and anomalies...SystemLavoro ibridoDisponibilità immediataRemotoPermesso di lavoro
Etinars
Novara2 mesi fa 30.000 € - 45.000 €
...accrescere rapidamente la propria esperienza professionale grazie al supporto costante di un team multiculturale di professionisti... ...supportare PQE nei processi di compliance regolatoria quali la Computer System Validation presso la nostra sede di Mirandola....SystemImpiego permanenteTurno di giornoDal lunedì al venerdì2 giorni/sett.Weekend- ...interno dell' Ufficio Tecnico Footwear, a riporto diretto del Technical Specialist-PPE Certification & Quality- che ne seguirà la formazione, l... ...e archiviazione della documentazione tecnica e normativa Supporto nella gestione di fascicoli tecnici, certificati,...
- ...AGAP2 cerca un Control Systems Engineer con esperienza nello sviluppo di leggi di controllo per equipaggiamenti elettronici e sistemi elettromeccanici, con focus su motori elettrici e sistemi di azionamento, in contesto aerospaziale safety critical. Il candidato ideale...System
- pEnginium ricerca una figura nel settore Aerospazio e Difesa per lo sviluppo di applicativi embedded e real-time destinati a sistemi safety critical. La sede di lavoro è in Provincia di Novara e sono richieste competenze consolidate nello sviluppo software di dispositivi...System
- ...ontwerpt op basis van microcontrollers en FPGA's. Je definieert hardware-architecturen, schema's en componenten voor betrouwbare systemen. /ppJe werkt aan ontwikkeling en integratie van hardware die cruciaal is voor veiligheid, voert analyse en debugging uit en ondersteunt...System
- ...developing, and maintaining software applications supporting card issuance and secure ID personalization systems. You will work with hardware, firmware, and... ...to software architecture, write clean code, and support product releases within a cross-functional team....System
- pEnginium, sede a Novara, cerca un laureato magistrale in ingegneria per progettare leggi di controllo e guidare lo sviluppo di algoritmi per equipaggiamenti safety‑critical. Lavorerai su simulazioni, validazione e documentazione tecnica, collaborando con il team di progetto...System
22.000 €
...Application Operations da inserire all'interno di un importante contesto enterprise. La risorsa si occuperà della gestione e del supporto tecnico (anche documentali) con attività di monitoraggio, troubleshooting e risoluzione delle problematiche. Competenze...Impiego permanenteContratto con partita IVARemoto29.800 € - 31.600 €
pFedEx Logistics invites you to join our team as a Control Room Agent, working in a fast-paced operations environment to monitor systems and ensure accurate handling of shipments. You will contribute to efficient routing, exception management, and timely communication with...System- ...preventative maintenance and respond quickly to breakdowns to support our operation team and maintain high productivity. You bring... ...proficiency. You will work on conveyors, motor controllers/inverters, and sortation systems, interpreting drawings to #J-18808-LjbffrSystem
- pAGAP2 Italia cerca un Project Engineer per coordinare la parte elettromeccanica in programmi aerospace. Interfaccia con HW, SW e fornitori, definizione requisiti e supervisione delle analisi. /ppLa posizione richiede Laurea in Ingegneria Meccanica o Aeronautica/Aerospaziale...System
