Customer Account

pWe're FBK, the global leading Tender Management software company. We help Life Sciences Healthcare businesses to unleash the potential of every Bid and Tender — and for that, we need you to join us as a Customer Account. /ph3The team /h3pThe Customer Account team at FBK is responsible for managing our global customer portfolio to ensure their satisfaction, retention and expansion. We work at the intersection of Customer Management and Go-To-Market execution, partnering with Marketing, Business Analysts, and Tech to drive growth and deliver measurable business value through FBK solutions. /ppWe're looking for a smart, driven, and entrepreneurial Customer Account who thrives on building meaningful customer relationships while also playing a strategic role in our go-to-market initiatives. You will take ownership of the full customer journey — from identifying opportunities and leading the sales cycle, to enabling success, renewals, and growth across your account base. /ppIf you're customer-obsessed, commercially sharp, and energized by cross-functional collaboration, this is the role for you. /ph3The work you'll do /h3ulliBuild trusted relationships with customers by deeply understanding their business context, challenges and strategic goals /liliIdentify and develop new business opportunities within existing and new accounts, aligned with customer needs and FBK's GTM strategy /liliConduct the full sales cycle — from discovery to negotiation and closing /liliDeliver impactful presentations and demos tailored to client-specific use cases and outcomes /liliDevelop strong business cases to support investment decisions /liliDrive upsell and cross-sell initiatives in your portfolio /liliPartner with Marketing to generate and qualify new leads, contributing directly to GTM planning /liliLead contract negotiations, ensuring win-win outcomes for customers and FBK /liliCreate and maintain Account Success Plans, setting clear goals and KPIs for each customer /liliLead and manage end-to-end software implementation projects for customers /liliCollaborate with internal teams (Business Analyst, Tech, Support) to define project scope, timelines, deliverables and resource planning /liliDevelop and maintain project documentation including plans, schedules, risk assessments, and status reports /liliUse CRM tools to analyze engagement, satisfaction, and usage trends, driving continuous improvement /liliServe as a customer advocate, ensuring their voice is heard across the organization /li /ulh3The skills you bring /h3ulliA degree in Economics, International Business or a comparable degree program /lili3+ years of experience in software sales (SaaS is a plus) /liliFamiliar with selling enterprise solutions /liliStrong sales acumen with end-to-end ownership of the sales cycle /liliExperience collaborating with Marketing and Go-To-Market teams /liliExcellent communication and storytelling skills, in both English and Italian (additional languages are a plus) /liliA proactive and strategic mindset, with the curiosity to understand the client's world and the drive to challenge the status quo /liliFamiliarity with CRM tools /li /ulh3What FBK can offer you /h3ulliThe opportunity to work in a unique and fast-growing field: Tender Management AI /liliA growing team from diverse backgrounds to learn from and work with /liliInvestment in your personal growth and skill development (career paths, LD courses, mentorships, and more) /liliA unique combination of innovative atmosphere paired with great professionalism and self-responsible work /liliA flexible, hybrid working model with a focus on work-life balance /liliCompetitive salary and incentive plans aligned with performance /liliWe measure results, not effort. We teach, not supervise. We solve, not execute. /li /ulh3How we hire /h3ulliIntro call with a member of the recruitment team to explore fit and alignment /liliIn-person meeting with the team if Milan-based, virtual otherwise /liliQuick call with a member of the Leadership Team /li /ul #J-18808-Ljbffr