Guest Services Officer

pThe Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication, organizational skills and effective decision-making abilities. /ppbr/ppbQUALIFICATIONS /b /ppMinimum hiring, language and physical requirements to perform the job. /ppHiring Requirements: /pulliMinimum one-year experience in a customer contact position within the hotel field or related industry. /liliMinimum one-year cash handling experience, and an understanding of US currency and exchange rates required. /liliProven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively. /liliAbility to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions. /liliAbility to operate basic office equipment, including telephones, computers and copy machines. /liliCompletion of high school or basic education equivalency preferred. /liliMust be willing to work onboard for 5-6 months. /li /ulpbr/ppbLanguage Requirements: /b /pulliRequired to speak English clearly and distinctly. /liliAptitude to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. /liliAbility to speak additional languages such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish is essential. /li /ulpbr/p