Spa Receptionist

pThe icon of Milanese 5-star luxury hospitality with cosmopolitan flair. Park Hyatt Milano is the exclusive, elegant 5-star luxury hotel in the historic heart of Milan, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house. /ppbr/ppEpitomizing the hotel’s modern, innovative style, the 108 rooms and suites to offer guests an even more exclusive and personalized experience are refined, elegant spaces that highlight original architectural and design details that are distinctly Milanese. /ppbr/ppAlways a meeting place for business people, creative professionals, travelers and Milanese, the Park Hyatt Milano’s common areas include the exclusive gourmet restaurant Pellico 3 Milano with an innovative menu curated by Chef Guido Paternollo; the Mio Lab Cocktail Bar, a favorite spot for the ritual of the Milanese aperitif; and La Cupola, the focal point of life at the hotel, from breakfast to dinner. Unwind at AQVAM Spa or indulge in glamour at Beppe d'Elia’s Hair Jewelry Salon. /ppbr/ppbThe Role /b /ppAs Spa Receptionist, you will be the first point of contact for our guests and members, creating a warm welcome and ensuring a seamless wellness experience from arrival to departure. You will play a key role in supporting the daily operations of the Spa, managing reservations, guest requests, and administrative activities while maintaining the highest standards of service excellence. /ppbr/ppbKey Responsibilities /b /pulliWelcome guests and members in a professional, warm, and personalized manner. /liliManage Spa reservations and appointments, ensuring efficient scheduling and optimal guest satisfaction. /liliHandle incoming phone calls and email inquiries promptly and professionally. /liliProvide detailed information about Spa treatments, services, facilities, and products. /liliAnticipate and respond to guests' needs, questions, and concerns with a proactive approach. /liliSupport the Spa team in daily operational activities. /liliEnsure reception and guest areas are always organized, welcoming, and aligned with luxury hospitality standards. /liliPerform administrative duties, including filing, reporting, and record management. /liliPromote Spa services and contribute to revenue opportunities through personalized recommendations. /li /ulpbr/ppbWhat We Are Looking For /b /pulliPrevious experience in a luxury hotel, spa, wellness center, or customer-facing environment is preferred. /liliDegree or Diploma in Hospitality, Tourism, Wellness Management, or a related field is considered an advantage. /liliExcellent communication and interpersonal skills with a guest-centric mindset. /liliStrong organizational skills and attention to detail. /liliAbility to multitask and remain composed in a fast-paced environment. /liliProactive, positive, and team-oriented attitude. /liliFluent Italian and good command of English are required. Additional languages will be considered a plus. /li /ulpbr/ppbHyatt offers a great range of benefits, including: /b /pp· 12 free nights per year of service across Hyatt Hotels worldwide /pp· Employee and Friends Family rates across Hyatt Hotels worldwide /pp· Dry cleaning of business clothes /pp· Complimentary meals on duty /pp· Continuous Learning Development opportunities /pp· Staff celebrations /pp· Plan Welfare /pp· Settling the costs of urban public transport - ATM Milano /p