Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

*** This role is strictly an on-site position in Lisbon***

Are you fluent in Italian and searching for an exciting new chapter in one of Europe's brightest, most energetic capitals? We are looking for enthusiastic, customer-focused professionals to join our lively international team in Lisbon!

Please Note: You will need to work directly from our modern Lisbon office. There are no remote or hybrid options available for this role.

Key Responsibilities

As a Customer Support Representative, you will act as the voice of our brand, delivering exceptional service to our Italian-speaking users. Your daily responsibilities will include:

• Customer Assistance: Answering client inquiries quickly and professionally through phone calls, emails, and live chat.
• Problem Solving: Diagnosing and resolving user issues, patiently guiding them through technical or account challenges.
• Data Management: Correctly logging customer interactions, feedback, and escalated tickets within our CRM software.
• Product Knowledge: Keeping up-to-date with our latest product offerings, services, and internal guidelines to give accurate answers.
• Quality Service: Meeting and exceeding personal key performance indicators (KPIs) while maintaining excellent satisfaction scores.

What We Are Looking For

• Language Skills: Native or near-native mastery of Italian (written and spoken), alongside a professional command of English (minimum B2 level).
• Communication: Exceptional interpersonal skills, active listening habits, and an empathetic, customer-first approach.
• Tech Savvy: Comfortably navigating several software platforms, communication apps, and CRM systems at the same time.
• Flexibility: The ability to thrive in a fast-paced environment and work on a rotating shift schedule.
• Eligibility: You must hold a valid EU passport or possess the legal right to work full-time in Portugal.

Compensation & Benefits

We provide two distinct compensation options tailored to your living preferences:

• Package 1 (Without Accommodation): €1,340 gross per month if you prefer to arrange your own living situation.
• Package 2 (With Accommodation Provided): €1,060 gross per month if you opt for company housing.

Relocation Support & Perks

• Flight Ticket Reimbursement: Have your initial travel costs fully covered when relocating to Lisbon.
• Accommodation Included: A private room in a shared company apartment is fully provided if you select Package 2.
• Utilities Covered: Water, electricity, and gas bills are entirely taken care of by the company under the housing package.
• Additional Benefits: Comprehensive, fully paid initial training, clear paths for internal career growth, and regular company-sponsored social outings.

How to Apply

Ready to take the plunge and start your international career in Lisbon? Click "Apply Now" to send over your English CV, and our recruitment team will reach out to guide you through the virtual assessment process!