Content Operations Coordinator

Nityo InfotechContent Operations & MLR Coordination Specialist (Veeva PromoMats)Role Overview

In a fast-paced, customer-centric environment, we are looking for a Content Operations & MLR Coordination Specialist to ensure the efficient, accurate, and timely delivery of promotional materials through the MLR approval process. This role is critical in accelerating time-to-approval and go-live by managing content upload, orchestrating workflows, and enabling seamless collaboration across Marketing, Regulatory, and Compliance. The position acts as a key operational backbone to guarantee speed, quality, and alignment across the content lifecycle.

• Content Upload & Readiness: Upload promotional materials into Veeva PromoMats, ensuring completeness, accuracy, and correct association with all required references and documentation for MLR submission.
• MLR Workflow Orchestration: Coordinate the end-to-end MLR process, ensuring materials are properly prepared, submitted, and managed throughout the approval lifecycle.
• Cross-functional Coordination: Act as a coordination hub across Marketing, Regulatory, and other stakeholders to ensure alignment and prevent delays or inefficiencies.
• Timeline & SLA Management: Monitor end-to-end approval timelines, ensuring adherence to agreed SLAs and driving accountability across functions.
• Delivery Acceleration & Bottleneck Resolution: Identify bottlenecks proactively and intervene to accelerate content approval and go-live.

• Experience in content operations, coordination, or process management roles.
• Strong familiarity with Adobe Acrobat (PDF management), Microsoft Word, and Box or similar document management systems.
• Strong organizational and coordination skills.
• High level of attention to detail and accuracy.
• Ability to manage multiple stakeholders and priorities simultaneously.

• Knowledge of Veeva PromoMats.
• Familiarity with MLR processes (pharma or regulated environments).
• Experience with Jira or similar project management tools.
• Execution & Delivery Mindset – strong focus on speed and results.
• Ownership & Accountability – takes responsibility for timelines and outcomes.
• Problem Solving – identifies and resolves bottlenecks proactively.
• Autonomy – operates effectively in fast-paced, high-demand environments.
• Cross-functional Collaboration – navigates complex stakeholder ecosystems.

• Reduced time-to-approval and faster go-live of promotional materials.
• Smooth and efficient MLR processes with minimal delays or rework.
• High level of alignment and satisfaction across stakeholders.
• Proactive identification and resolution of process inefficiencies.