Field Service Engineer (Italy)

Due to continued growth within the global service team, we have an exciting vacancy for a field service engineer in North ItalyAfter completing a comprehensive training program, the role will include:Work on a stand-alone basis, maintain team spirit and share knowledge with colleaguesHaving full responsibility, within a territory, to deliver world class service to our customersInstall, maintain, and use expert troubleshooting skills to diagnose and resolve technical issues on a variety of roundness and surface finish measuring instrumentsProvide remote call pre-qualification and attempt remote fix wherever possibleBe the focal point for customer issues and technical enquiriesDocument and report technical issues where necessaryProvide training as required to customers and local distributorsLook for opportunities and report wherever possibleThe successful candidate will:Have a good grounding in mechanical/ electronic or Multi-Disciplined EngineeringAbility to read, interpret and analyse schematics, assembly drawings and wiring diagramsIdeally, previous experience of working in a technical customer facing role however, recent graduates are welcome to applyInteract with and provide feedback to internal stakeholders including technical support teams, manufacturing, and R&DBuild trust relationships with our customersHave good computer skills including Microsoft OfficeHold a valid & clean driving licenseCan work alone while representing Taylor Hobson at customer sitesBe prepared to work flexible hours when requiredBe prepared to assist colleagues in other regions of the world when requiredSkills & Experience:High energy level with ability to take initiative.Experience within a matrix management environmentTeamwork oriented with collaborative style, pragmatic, multitasking, flexible.Computer fluent, with specific attention to e-mail and Microsoft Office product skills; CRM and Service tools.Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.Good communication skills (verbal and written) and the ability to interact effectively.Follow set procedures but can identify when change is requiredRequirements:Mechanical/ electrical or electronic Service expertProven experience in high demand B2B customer service.Based in the following regions: Lombardia, Piemonte or Emilia RomagnaEnglish: good communication skills, Written and spoken.Strong customer service attitude with a critical mindsetGood planning and organisational skillsStrong written and verbal communication skills, self-motivated and a team playerSalary = Fix Salary + bonusCompany car / Smartphone / laptop / home office packageBenefits:When you join Taylor Hobson, we're committing to your future career. That's because we believe in developing our people's skills and promoting them internally. Depending on the location of the position we offer you the following: Working with worldwide technology in the field of Optics and Optics Metrology Continuous training provided using world class manufacturing tools and equipment Fun, relaxed, supportive working environment International travel and local teamwork with international colleagues Business Unit:Established in 1886, Taylor Hobson is the world leader in surface and form metrology and developed the first Roundness and Surface Finish measuring instruments.We provide contact and non-contact measurement solutions for the most demanding applications on a global basis, with a worldwide infrastructure to support our clients; we are a truly global ultra-precision metrology company.We are pioneers, continually developing our products to meet the ever-increasing demands of next generation technologies, particularly in Optics, Bearings, Space, Defence, Aerospace, Automotive, Medical and Renewable Energy technologies.Taylor Hobson's world leading brands include: Talyrond, Form Talysurf PGI, Form Talysurf i-Series, Surtronic, LUPHOScan, Formalysurf PGI Optics, Talyvel, Autocollimators, Micro-Alignment Telescope and AMECare.Taylor Hobson is part of the Ultra Precision Technologies Division of AMETEK, Inc. which is a leading global manufacturer of electronic instruments and electromechanical devices.Website: