Field Service Engineer - Centro Sud

Riferimento: JN-062026-7045152Pubblicato il: 2026-06-23Luogo: Roma e provincia, Italia, ITSalario: Visualizzare il telefono su click.appcast.io /annoTipo di contratto: Tempo pienoAzienda: Michael PageConsulente: Alice ArgioluWork with innovative medical technology.Enjoy strong growth and development opportunities.AziendaOur client is an international healthcare technology company that develops and supports innovative medical diagnostic solutions. With a strong global presence, the company is committed to improving patient care through advanced technologies, scientific excellence, and high-quality customer service. It operates in a highly regulated environment and promotes a culture of innovation, collaboration, and continuous improvement.OffertaPlan and carry out all preventive and corrective maintenance activities within the assigned territory.Respond to telephone calls and requests related to technical issues.Record and track cases in the CRM system.Collaborate with the Sales team and follow recommendations to identify and generate business opportunities.Ensure compliance with all applicable Medical Device Regulations and internal procedures.Manage the local spare parts inventory.Coordinate logistics activities related to probes and devices.Install new devices at customer sites.Provide technical support for tenders and commercial bids.Support IT developments and the implementation of new products and solutions (e.g., LHM).Corrective MaintenancePerform diagnostics and troubleshooting activities.Plan and execute field service interventions both on-site and within the repair facility.Repair faulty devices or coordinate repairs with external repair facilities when required.Preventive MaintenanceManage the preventive maintenance schedule to ensure contracted customers receive their annual service visit.Organize and coordinate on-site service interventions.Perform maintenance and servicing of probes and capital equipment.ReportingProvide regular reporting to the direct manager and relevant stakeholders regarding completed activities, ongoing projects, and future plans.Communicate promptly to the Sales Administration and Commercial teams any changes affecting the installed base, including equipment relocation, out-of-service products, or other relevant updates.Competenze ed esperienzaTechnical SkillsStrong knowledge of electronics, electrotechnics, and IT systems.Experience working with CRM platforms (Salesforce or equivalent).Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).Fluent in English (written and spoken); knowledge of French is considered a plus.Native or fluent Italian.Educational BackgroundDegree or Technical Diploma in Electronics, Electrical Engineering, Information Technology, Biomedical Engineering, or a related field.Reporting LineReports directly to the Customer Service & Satisfaction Director.Core CompetenciesResults-oriented mindset with a strong focus on customer satisfaction.Ability to build trust and develop long-term relationships with customers and stakeholders.Commitment to continuous learning and professional development.Strong team-player attitude and collaborative approach.Open-minded, with the ability to promote diverse perspectives and innovative solutions.Excellent problem-solving and organizational skills.Effective communication and interpersonal abilities.Professional ExperienceMinimum of 5 years of experience in a Technical Service, Field Service, Customer Support, or Maintenance function.Previous experience in the medical device, healthcare technology, diagnostic equipment, or other highly regulated industries is strongly preferred.Proven experience in equipment installation, maintenance, troubleshooting, and customer-facing technical support.Experience working independently in the field while managing multiple priorities and service activities.Preferred AttributesCustomer-centric approach with a high level of professionalism.Strong sense of ownership, accountability, and initiative.Willingness to travel within the assigned territory as required.Ability to work effectively in a dynamic and fast-paced environment.Completa l'offerta Great growth opportunity.