Workplace Support Engineer (M/F/D)

ph3Workplace Support Engineer (m/f/d) /h3 pAzienda : Canon Production Printing Tipo Lavoro : Full Time Italy JobCopilot will tailor your resume and auto-fill the application /p h3Descrizione Lavoro - Workplace Support Engineer (m/f/d) /h3 h3User Support /h3 ul liAdvise users and user groups on the use of hardware and software tools in accordance with IT policies and standards. /li liSpecify required IT equipment and coordinate the ordering, preparation, and implementation of installation activities. /li liGather technical specifications, pricing information, and supplier details, including coordination with vendors. /li /ul h3Installation /h3 ul liCoordinate and verify installation activities performed by assigned personnel. /li liCollaborate with other ICT departments to ensure proper implementation of IT solutions. /li liIndependently install, configure, test, and deploy hardware and software for client and server systems. /li liProvide user training and support during the rollout and commissioning of IT equipment and solutions. /li /ul h3Helpdesk and IT Issue Management /h3 ul liHandle IT support requests through direct user interaction and resolve low-complexity issues related to client, server, and network environments. /li liMonitor incident resolution in line with agreed Service Level Agreements (SLAs) and elevate issues when necessary. /li liIdentify recurring incident patterns and implement sustainable improvements as part of problem management activities. /li /ul h3Candidate Profile /h3 ul liSolid knowledge of installing, configuring, and supporting client, server, and network systems, including Microsoft environments. /li liExperience in 1st and 2nd level support, as well as structured troubleshooting and incident resolution. /li liKnowledge of user account management, access rights administration, and software licensing processes. /li liAbility to advise users and align technical requirements with business departments and IT teams. /li liStructured, documentation-oriented working style with strong attention to detail. /li liStrong communication and customer service skills, with the ability to collaborate effectively with users, vendors, and internal IT teams. /li liExcellent German and English language skills complete your profile. /li /ul h3What we offer /h3 ul liPay Group EG 07 /li liA challenging, interesting and responsible job in a future-oriented and international workplace, with the social benefits of a large company /li liA working environment in which you can contribute your experience and personality /li liAn attractive salary, a flexible working time model and other social benefits of a large company, such as a company pension scheme and work-life balance /li li30 days vacation /li liBicycle leasing /li liDiscounted local transport ticket /li liIndividual development prospects and further training opportunities /li liA team that is looking forward to your reinforcement /li /ul h3What do we stand for? /h3 pWe develop and manufacture high-tech printing products and workflow software for the commercial printing market as part of Canon, a global leader in imaging technologies. With around 3,300 employees across three continents and our headquarters in Venlo, the Netherlands, we innovate to create high-quality solutions that add color to the world. Guided by the philosophy of Kyosei - living and working together for the common good - our culture is built on openness, collegiality, trust and stability. We empower our people to grow, take initiative, and make an impact. /p pWith our company values collaboration, innovation and ownership, we strive to bring out the best in each other, expand boundaries and feel empowered to take ownership of our work. /p pFurther information about Canon Production Printing is available at cpp.canon . /p h3Informazioni sull'azienda /h3 pCanon Production Printing /p pCanon Production Printing, a global leader in continuous-feed and cut-sheet printers for high-volume printing and publishing, and large-format printers for display graphics and CAE/GIS applications /p pLeggi di più sull'azienda /p /p #J-18808-Ljbffr