Technical Customer Engineer

pIn this role you provide on-site technical support, installation, maintenance, and troubleshooting for Nordson Packaging equipment in the North-West Piedmont region. You work closely with customers to ensure reliable operation and high satisfaction, and you collaborate with Sales to identify service opportunities and support growth. The position requires strong technical expertise, proactive problem-solving, and travel within the territory. You will contribute to delivering safe, compliant field service and shaping customer success across the region. /pulliProvide on-site technical support and service activities across the North-West Piedmont region /liliInstall, configure, maintain, and repair equipment per procedures /liliDiagnose and resolve hardware, software, and system issues /liliDocument service actions and findings according to requirements /liliPrioritize service requests to meet commitments /liliCollaborate with Sales to identify service opportunities and support revenue targets /liliBuild and maintain strong customer relationships through professional communication /liliProvide technical guidance and basic user training as needed /liliEnsure safety, quality, and company policy compliance during field activities /liliMaintain service tools, equipment, and inventory in good condition /liliIdentify recurring issues and propose improvements to product performance /lili3-5 years in industrial service or equipment installation /liliExperience with PLC troubleshooting /liliStrong troubleshooting and analytical skills /liliSolid understanding of electromechanical, electronic, computer, and network-based systems /liliAbility to read and apply technical documentation and service procedures /liliStrong customer service orientation and communication skills in Italian and English /liliAbility to work independently and manage multiple priorities in a fast-paced field environment /liliStrong organizational and time management skills /liliProficiency in Microsoft Office, SAP C4C, and other service management/CRM tools /liliAbility to collaborate with cross-functional teams (Technical Support, Engineering, Operations, Sales) /liliWillingness to travel (70–80%), including international travel when needed /liliAdaptability and eagerness to learn new technologies and procedures /liliAbility to identify service opportunities while supporting customers in the field /lilicommunication /liliindependence and time management /lilielectromechanical systems /lilielectronic and computer systems /li /ul #J-18808-Ljbffr