Payroll & Reward Partner

ppApply for the bPayroll Reward Partner /b role at bSerco /b. /p /brpIn Europe, we work closely with our customers to deliver custom‑made and specialized services across International Organizations, Space, Immigration, and Defence. We provide tailored services for various public sector bodies including European Institutions, the Belgian and German Defence, the European Space Agency, and the European Organization for Nuclear Research (CERN). Our expertise spans IT services, Facility Management, Space Research, and Operations. /p /brh3Key Purpose /h3 /brpThe Payroll and Reward Partner serves as the central point of contact for HR teams across all countries within the Europe Business Unit, ensuring seamless coordination and support on payroll and reward matters. This role is responsible for managing relationships with external payroll providers and internal payroll leads, ensuring accurate, timely, and compliant payroll delivery. In the area of Reward, the Partner acts as the vital link between the European BU and both Divisional and Group Reward teams, driving consistency, compliance, and alignment with broader strategic objectives while ensuring regional needs are effectively represented and met. /p /brh3Key Responsibilities /h3 /brul /brliAct as the primary point of contact for HR teams across all countries within the Europe Business Unit on payroll and reward matters. /li /brliManage relationships with external payroll providers to ensure accurate, timely, and compliant payroll processing. /li /brliCollaborate with internal payroll leads to support operational excellence and resolve payroll‑related queries. /li /brliServe as the link between the European BU and Divisional/Group Reward teams to ensure alignment with global reward strategies. /li /brliEnsure consistency and compliance in reward practices across the region, while adapting to local needs and regulations. /li /brliRepresent European requirements in group‑wide reward initiatives and policy development. /li /brliSupport the implementation of reward programs and annual compensation cycles in collaboration with Group Reward. /li /brliMonitor and respond to changes in payroll legislation and reward trends across European countries. /li /brliInvestigate root causes and ensure robust measures are put in place and improve overall service. /li /brliAddress and resolve complex payroll issues and discrepancies. /li /brliProvide guidance and support to the payroll team in troubleshooting and problem‑solving. /li /brliIdentify opportunities for process improvements and implement best practices. /li /brliLead initiatives to enhance payroll systems and procedures. /li /brliFoster an environment of continuous improvement and collaborative team working. /li /brliMonitor and evaluate the effectiveness of implemented changes. /li /brliEnsure compliance with all relevant laws, regulations, and company policies. /li /brliMaintain up‑to‑date knowledge of payroll legislation and industry standards. /li /br /ul /brh3Skills Experience /h3 /brul /brliProven experience in payroll operations across multiple European countries, ideally within a complex, matrixed organization. /li /brliUnderstanding of European employment legislation and payroll compliance requirements. /li /brliExperience managing third‑party payroll providers and internal stakeholder relationships. /li /brliFamiliarity with reward frameworks, compensation cycles, and benefits administration. /li /brliStrong communication and stakeholder management skills, with the ability to influence and collaborate across HR, finance, and reward teams. /li /brliAnalytical mindset with attention to detail and a proactive approach to problem‑solving. /li /brliAbility to balance regional needs with global standards and policies. /li /brliAbility to work under pressure and manage multiple priorities. /li /brliFluent in English; additional European languages (German and French) are an advantage. /li /br /ul /brh3Seniority level /h3 /brpMid‑Senior level /p /brh3Employment type /h3 /brpFull‑time /p /brh3Job function Industries /h3 /brpHuman Resources, Business Development, and General Business; IT Services and IT Consulting and Government Relations Services /p /brpReferrals increase your chances of interviewing at Serco by 2x /p /p #J-18808-Ljbffr