Sales Manager | Italy

team.blue is an ecosystem of 60+ successful brands working across 22 European countries to provide its 3.5 million SMB customers with everything they need to succeed online.Role Overview

team.blue Italy is seeking a Sales Manager with strong analytical, strategic planning, and people leadership capabilities to lead and optimize the national commercial organization. This role will drive sales performance across multiple segments (Agencies, SMBs, Enterprise) and lead dedicated support and customer success teams, developing a customer‑centric operating model that delivers predictable and sustainable results.

• Define and execute a data‑driven sales strategy aligned with business priorities and market trends.
• Monitor sales results and funnels to identify growth levers and improvement areas.
• Track and report KPIs across sales, support, and customer success to enable data‑driven decisions.
• Ensure alignment between sales teams and product launches, fostering cross‑sell and upsell opportunities.

• Structure the sales organization with clear roles (hunters, farmers, hybrids) and balanced account allocation.
• Establish an operational rhythm: pipeline reviews, deal inspections, and quarterly business reviews.
• Drive disciplined pipeline management and accurate forecasting.
• Standardize the sales process using proven methodologies (e.g., MEDDIC or similar).

• Build and develop high‑performing teams through ongoing coaching and skill development.
• Recruit, onboard, and retain top sales and support talent.
• Promote a culture of accountability and continuous learning.

• Oversee support and success teams to deliver excellent customer experience and retention.
• Ensure collaboration between sales and support, balancing service quality (CSAT, FCR) with commercial goals (upsell, expansion).
• Monitor customer health metrics and act to prevent churn.

• Work closely with Marketing to improve lead quality and conversion rates.
• Partner with Product to share customer insights and ensure successful launches.
• Coordinate with Operations to guarantee CRM hygiene and data accuracy.

• Champion AI and sales technology tools to improve productivity and forecasting accuracy.
• Foster a data‑driven culture through regular performance analysis and process reviews.
• Simplify incentive plans and align them with company goals and desired behaviours.

• Revenue vs. Target
• Team Quota Attainment
• Net Revenue Retention (NRR)
• Forecast Accuracy
• Win Rate
• Customer Churn Rate
• Support CSAT

• Proven experience leading B2B SaaS or digital sales teams, ideally covering both Sales and Customer Success, with demonstrated leadership of complex, multi‑layered team structures.
• Strong analytical mindset and data‑driven approach.
• Deep knowledge of sales processes, pipeline management, and forecasting.
• Excellent leadership, communication, and coaching skills.
• Proficiency with CRM and modern sales tools; openness to AI‑driven innovation.

Reports to: Commercial Director

Direct Reports: Sales & Team Leaders (Agencies, SMBs, Enterprise, Projects), Customer Success & Support Leads

Right to Work
At any stage, please be prepared to provide proof of eligibility to work in the country you’re applying for. Unfortunately, we are unable to support relocation packages or sponsorship visas.