Technical Account Manager

h3Technical Account Manager /h3 pEmployer: Varonis /p pEmployment type: Full Time /p pLocation: Italy /p h3Description /h3 bJob Title /b: Technical Account Manager bSummary /b Technical Account Managers are the primary contact for Varonis customers and the first line of defense for data.All Varonis employees are Customer Success and Technical Account Managers are the tip of the spear.Technical Account Managers provide onboarding and proactive on-going value and support to Varonis customers. To be a successful Technical Account Manager you must be a motivated self-starter, be committed to on-going self-development and education and possess strong technical acumen and customer service skills. h3Responsibilities /h3 ul liEnsure data is protected from insider threats, cyber-attacks, and policy violations /li liOnboard Customers to Varonis platforms and deliver on-going value and support /li liEnsure Customer success through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practices. /li liPrepare and deliver quarterly business and blast radius reviews /li liAlongside Sales, identify and champion upsell opportunities /li liLearn new Varonis products as they are developed and released and develop expertise in your client’s unique security ecosystem(s) /li liHelp Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals /li liServe as primary technical contact and augment our support and engineering teams /li liAdvocate on behalf of customers with appropriate internal Varonis teams to ensure customer feedback is adequately documented and assessed by appropriate parties /li liEngage with customers at all levels of their organization, including but not limited to: Infrastructure, Cloud, Privacy Compliance, Security, Incident Response, and the C-suite. /li liIdentify, research, maintain control, and remediate customers’ technical issues promptly. Follow up promptly with recommendations and action plans and engage appropriate internal teams as required. /li liEscalate customer issues to management when appropriate /li liCreate knowledge base content to capture new learning for customer and internal reuse. /li /ul h3Requirements /h3 ul liBachelor’s Degree or equivalent experience /li li4+ Years working in a customer-facing role at a Cloud, Cyber Security, or Data Security Privacy Company /li liExperience working with Windows OS /li liKnowledge of enterprise IT, cloud, and security technologies /li liOutstanding customer service skills and ability to quickly establish technical credibility and relationships with customers /li liExcellent in communication, written and verbal /li liProven problem-solving abilities /li liCommitment to customer success /li liProven success in contributing to a team-oriented environment. /li liSales oriented. /li liProven ability to work creatively and analytically in a problem-solving environment. /li liExcellent communication (written and oral) and interpersonal skills. /li liUp to 25 % travel /li /ul pVaronis is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. /p #J-18808-Ljbffr