Front Office Agent - Night Auditor

pstrongFront Office Agent (Night Auditor) | Hotel Le Massif /strong /ppstrongLocation: Courmayeur, Italy /strong /ppbr / /ppPestana Hotel Group is Portugal’s largest international hotel group, with more than 100 hotels across 17 countries and 4 continents. With over 12,000 rooms and a team of 5,000 employees, we welcome more than 3 million guests each year. /ppbr / /ppWe have expanded with a new luxury hotel in Courmayeur, Italy, located at the foot of Mont Blanc in one of the most prestigious alpine destinations. As part of the exciting winter season, we are looking for a Front Office Agent - Night Auditor to ensure smooth overnight operations, deliver exceptional guest experiences, and maintain the highest standards of accuracy and service during the night shift. /ppbr / /ppstrongKey Responsibilities: /strong /pulliWelcome guests in a warm, professional, and courteous manner during overnight hours. /liliHandle late check-ins, early check-outs, and guest requests efficiently and accurately. /liliPerform daily night audit procedures, ensuring all financial transactions are correctly recorded and balanced. /liliVerify guest accounts, billing information, and revenue reports. /liliPrepare end-of-day reports and ensure accurate handover to the morning shift. /liliMonitor hotel security and oversee overnight operations to ensure guest safety and comfort. /liliRespond promptly and professionally to guest inquiries, requests, and concerns. /liliCoordinate with housekeeping, maintenance, and other departments to address overnight needs. /liliMaintain accurate reservation records and update guest profiles as required. /liliEnsure compliance with company policies, procedures, and luxury hospitality service standards. /li /ulpbr / /ppstrongProfile Requirements: /strong /pulliPrevious experience in a Front Office, Night Auditor, or similar hospitality role is preferred. /liliKnowledge of night audit procedures and hotel financial operations is an advantage. /liliStrong customer service skills and a passion for hospitality. /liliExcellent organisational skills and attention to detail. /liliAbility to work independently and make decisions during overnight shifts. /liliStrong communication and interpersonal abilities. /liliProfessional presentation and positive attitude. /liliFlexibility to work night shifts, weekends, and holidays. /liliFluency in English is mandatory; br / Italian and/or French is very a strong advantage. /liliKnowledge of hotel management systems is a plus. /li /ulpbr / /ppstrongWhat We Offer: /strong /pulliOpportunity to be part of a new luxury hotel opening in a prestigious alpine destination. /liliDynamic and international working environment. /liliTraining and development within a leading hospitality group. /liliCompetitive compensation package. /liliLong-term career growth opportunities within the group. /li /ulpbr / /ppemIf your profile matches this description and you are looking for a new challenge, please send us your CV. We look forward to meeting you! /em /p