Receptionist Front-Office

ph3Role Objective /h3 pThe Front Desk Agent represents the first point of contact for our guests, playing a key role in providing a warm, efficient and personalized welcome. The selected candidate will be responsible for managing check-in and check-out operations, managing reservations and assisting guests throughout their entire stay. /p h3Main Responsibilities /h3 ul liWelcome guests with professionalism, courtesy and attention. /li liManage check-in and check-out procedures in a timely and accurate manner. /li liProvide detailed information about the property's services, the city and local events. /li liManage telephone and online reservations through the property's management software. /li liKeep arrival and departure records up to date. /li liCollaborate with other departments to ensure maximum guest satisfaction. /li liHandle complaints or special requests with quick and effective solutions. /li liEnsure that the reception area and information materials are tidy and presentable. /li /ul h3Mandatory Requirements /h3 ul liHigh school diploma or degree in tourism/languages (preferred qualification). /li liAt least 1 year of experience in hotels of the same or higher category. /li liExcellent command of English (B2 level or higher). /li liExcellent command of French and/or German (B2 level or higher). /li liKnowledge of a third foreign language will be considered a plus. /li liFamiliarity with the main OTA channels and reservation systems. /li /ul h3Technical Skills and Soft Skills /h3 ul liExcellent communication and interpersonal skills. /li liStrong problem-solving skills and ability to manage stress. /li liAttention to detail and accuracy in administrative tasks. /li liAbility to work in a team and collaborate with different departments. /li liFlexibility in working hours, including weekends and public holidays. /li liDiscretion, reliability and strong customer orientation. /li liPassion for hospitality and commitment to service excellence. /li /ul h3Why Join Our Team? /h3 ul liBecome part of a dynamic and growing group in the heart of Florence. /li liGain professional experience in a luxury property focused on quality and attention to detail. /li liWork in a stimulating and collaborative environment focused on service excellence. /li liWe offer a competitive compensation package and concrete opportunities for professional growth. /li /ul pReceptionist front-office Tuscany, Italy /p /p #J-18808-Ljbffr