Client Advisor

pbDepartment: /b Retail /ppbr/ppbPlace of work: /b Milan /ppbr/ppbJob Type: /b Full-time /ppbr/ppbReport to: /b Store Manager /ppbr/ppbJob purpose: /b As a Client Advisor, you are passionate about the world of beauty and cosmetics and ready to become the custodian of the brand's valuable heritage and legacy, sharing the vision, values, and mission guiding the Client into the world of the Brand. You take responsibility for meeting your personal sales goals and you are driven to contribute to the success of the Store. You ensure an exceptional Client experience, placing the Client first and fostering valuable relationships. You foster brand loyalty and turn each Client's visit into an unforgettable luxury shopping experience. You are a reliable team player, providing continuous support to both your colleagues and management, while performing all tasks and responsibilities tied to your department. /ppbr/ppbResponsibilities: /b /ppbr/pulliConsistently reach and exceed personal and store sales target, both on a monthly and annual basis, while elevating and assisting in business growth /liliImplement business strategies following the guidance of the Store Manager, while staying informed about the performance of the Store /liliAchieve and exceed personal KPI objectives by providing outstanding customer service and ensuring the highest standards of sales quality /liliDeliver a superior customer service experience by surpassing their expectations, displaying in-depth knowledge of the products and Santa Maria Novella heritage and history, in accordance with the sales standards /liliTake initiative to maximize all cross-selling opportunities by using every product range available in the store /liliPlace the Client first by fostering a welcoming atmosphere, offering friendly and professional assistance, and addressing all their needs and requests /liliCollect valuable Client information using the Company's tools (CRM) to engage with them, establish relationships, and tailor future Client development opportunities /liliEnsure outstanding Client satisfaction and outstanding Client service by implementing the \"Brand Selling Ceremony\" /liliAdopt and encourage the Omni Channel approach /liliDevelop and sustain extensive knowledge of the luxury beauty and cosmetic industry by staying updated on beauty trends and monitoring industry competitors /liliConsistently work to stay current with information on product details, sales methods, Client Services, and Company guidelines and protocols /liliHandle Client inquiries, issues, and returns with professionalism and effectiveness liaising with the store manager when necessary /liliCollaborate and engage effectively with colleagues, promote open and constructive dialogue, to ensure a consistently outstanding experience and contribute to a positive work atmosphere /liliFollow security procedures in the store to ensure safety of Client, staff and merchandise /liliAssist in maintaining the presentation of all products in line with Santa Maria Novella's visual guidelines /liliAssist in the daily management of the store by keeping the understock and stock room tidy and orderly /liliAdhere to Company protocols for operational guidelines and stock management, including cash handling, inventory, logistics, and all primary reporting activities required by the head office, ensuring that Company policies and procedures are effectively implemented /li /ulpbr/ppbQualifications: /b /ppbr/pulliAt least 2/3 years of experience in sales field; luxury retail and/or beauty preferred /liliAbility to work in a fast-paced and dynamic environment /liliDemonstrated skill in establishing enduring relationships with both Client and colleagues /liliExcellent written and verbal communication skills /liliHigh level of flexibility and ability to problem solve /liliDemonstrated capability to achieve and exceed both individual and store performance targets /liliTeam player with interested in actively collaborating with colleagues /liliFamiliarity with selling ceremony and Client journey/discovery process could be a plus /liliStrong customer service skills /liliCapability to work a flexible schedule according to business requirements, including evenings, weekends, and holidays /liliProficiency in English, any other languages is a plus /li /ulpbr/ppThe base salary range for this position is 25.000€ - 30.000€ based on experience and profile. /ppbr/ppbEqual Opportunity Statement: /b The announcement is applied to both sexes, according to laws 903/77 and 125/91, and to people of all ages and all nationalities, according to legislative decrees 215/03 and 216/03. All data will be processed in compliance with Legislative Decree 196/2003 and GDPR EU 679/2016. /ppbr/p