Client Advisor - Milano Montenapoleone

ppThe Client Advisor is responsible for providing exceptional, personalized service to clients to maximize sales and achieve business objectives. They focus on building personalized experiences with clients, understanding their unique preferences to recommend suitable products and services, and offering expert guidance during their shopping experience. /p h3Job responsibilities /h3 pbClient Relationship Excellence /b /p ul liManage the sales process according to Company standards, ensuring operational accuracy in transactions, product handling, replenishment and store organization /li liContribute to qualitative and quantitative store objectives through strong individual sales performance and active support to store KPIs /li /ul pbClient Relationship Building, Business Operational Impact /b /p ul liBuild and maintain strong and long-term client relationships, leveraging CRM tools and client insights to drive loyalty, repeat business and personalized engagement /li liProvide high-level customer service throughout the client journey, including after-sales support, complaint management with supervisor guidance and follow-up on client requests /li liProactively identify opportunities to strengthen client satisfaction and engagement over time /li liActively seek opportunities to improve client experience, personal performance and selling techniques /li /ul pbBrand Desirability Experience /b /p ul liBe the ambassador of Loro Piana to our clients, conveying warmth, courtesy, elegance, heritage and the cultural values which are an intricate part of our Maison, while turning every client interaction into a positive Brand experience /li liCreate desire for the Brand through exceptional storytelling regarding LP's heritage and products, highlighting craftsmanship and uniqueness while following the Maison’s selling ceremony /li liEnsure alignment with Brand qualitative standards throughout the sales and after-sales process, contributing to high visual, service and store presentation standards /li liStay updated on products, collections and category knowledge to continuously strengthen expertise and selling capabilities /li /ul pbTeam Collaboration and Store Support /b /p ul liCooperate with colleagues to create a positive and collaborative working environment aligned with Maison values and service culture /li liCollaborate with fellow Client Advisors and store management to share client insights, product feedback, and best practices. /li liContribute to maintaining a well-organized, visually appealing store environment that attracts and retains clients. /li /ul h3Profile /h3 pPROFILE /p ul liMinimum 5/6 years experience as Client Advisor in a luxury boutique /li liAligned with the Brand identity /li liGood stress management, flexibility and adaptability. /li liExcellent interpersonal, communication and teamworking skills. /li liFluent English, Italian and Chinese; other languages are a plus. /li /ul h3Additional information /h3 pOriginally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana C., the current company. Pietro’s nephewFranco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes,extra-fine Merino wool from Australia and New Zealandand lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.br aria-hidden="true"/ /p h3bCrafting Dreams Starts With Yours /bbr aria-hidden="true"/ /h3 pbAt LVMH, people make the difference in the art of crafting dreams. /bbr aria-hidden="true"/Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.br aria-hidden="true"/Join us at LVMH, where your talent is at the heart of our collective successes.br aria-hidden="true"/ /p /p #J-18808-Ljbffr