Consumer & Supply Quality Manager

Overview

In this role you lead quality across the Italian supply chain, partnering with factories, customers, and functions to raise product and service quality. You will implement quality processes, standards, and governance to reduce risks and drive improvements. You'll translate consumer feedback into actionable fixes and monitor end-to-end quality KPIs. Your work supports global quality standards and cross-functional initiatives, contributing to BAT's mission of a better tomorrow. This is a hands-on, impact-focused role in a collaborative SEE Quality team.

Retribuzione / Benefits

• annual performance bonus
• health plans
• work-life balance initiatives
• transportation support
• flexible holiday plan
• Meal Voucher/Canteen

Responsabilità

• Lead continuous improvement initiatives across Italy EM with cross-functional stakeholders
• Ensure alignment with Above-Market Quality teams and elevate quality standards
• Identify gaps, drive improvement plans, escalate risks through governance
• Translate consumer feedback into actionable initiatives with Consumer Experience
• Track end-to-end quality KPIs across logistics, warehousing, distribution
• Manage quality incidents with structured investigations and data integrity
• Follow up on CAPAs and implement corrective actions
• Strengthen product and quality knowledge to ensure Global Quality Standards compliance
• Develop technical capabilities for robust quality assessments across the supply chain
• Promote operational excellence, accountability, and continuous innovation
• Ensure adherence to standards and policies across EMs and supply chain processes
• Support repacking quality control plans and reverse logistics; coordinate root-cause analysis
• Monitor environmental conditions to safeguard product integrity
• Coordinate data collection for root-cause analysis of consumer device issues
• Support Italy EM consumer complaint handling and resolve issues timely and effectively

Requisiti fondamentali

• Degree level in science, applied science or engineering
• Commercial mindset with understanding of marketing principles and consumer needs
• Understanding of BAT products, factories, manufacturing processes, and quality processes
• Knowledge of consumer-centric quality management and supply chain principles
• Strong influencing, communication, presentation, and interpersonal skills
• Experience collaborating across functions/projects; familiarity with electronics advantageous
• Ability to adapt quickly and engage in cross-functional settings
• Influencing
• Communication
• Presentation
• Quality processes and governance (RQA, PI&T, P&HM, ISG)
• CAPA and problem solving (DRBU)
• Root cause analysis and corrective actions