Director of Technical Implementation, EMEA

Overview

InterSystems TrakCare® and IntelliCare® are a unified healthcare information systems based on advanced technologies. TrakCare and IntelliCare create a complete view of each patient’s history, provides secure access to records at every point of care and on any Internet-connected device, integrates with other applications, and delivers real-time analytics to support informed clinical and operational decisions. The system includes clinical, administrative, laboratory, and community care capabilities unified by a single data repository and is deployed in 25 countries, ranging from single hospitals to nationwide healthcare networks.

InterSystems HealthShare® is the InterSystems platform for healthcare interoperability, data management, and analytics. HealthShare enables the aggregation, normalization, and sharing of clinical and administrative data across disparate systems, supporting regional and national health information exchanges, population health initiatives, and advanced analytics use cases.

Role Overview

The Technical Manager is responsible for leading and managing all technical streams across InterSystems implementation engagements, including system build and configuration, integration, data migration, outputs and reporting, and solution customization. The role provides end-to-end technical governance across TrakCare and HealthShare implementations, ensuring that solutions are delivered to agreed timelines, quality standards, and business objectives.

The Technical Manager acts as the senior technical authority on projects and a trusted advisor to customers, working effectively with senior clinical, operational, and executive stakeholders. The role combines deep technical expertise with strong customer-facing skills, business acumen, and the ability to operate credibly with high-standing clients. The position includes line management responsibility and close collaboration with sales, delivery, and regional teams.

Travel of up to 50% is required.

Key Responsibilities

• Provide strong technical leadership across all implementation streams, including system build, integration, data migration, outputs, and customization.
• Define and maintain technical governance for delivery engagements, ensuring adherence to architecture standards, delivery methodology, timelines, and quality expectations.
• Lead technical input during pre-sales and early post-sales phases, including solution design, estimation, risk assessment, and contribution to proposals.
• Act as the primary technical point of escalation and senior technical advisor for customers throughout the lifecycle of engagements.
• Ensure appropriate allocation of technical resources across projects, resolving priority conflicts and planning future capability and capacity requirements.
• Develop, coach, and grow technical teams, building depth of expertise across TrakCare, HealthShare, and underlying InterSystems technologies.
• Collaborate with project and programme leadership to ensure technical delivery aligns with overall business and contractual objectives.
• Engage directly with customers to understand business needs and translate them into robust technical solutions that deliver measurable value.
• Lead and contribute to complex technical investigations and problem resolution where required.
• Produce and deliver high-quality technical documentation and executive-level technical presentations.
• Collaborate with other regions to share best practices, improve efficiency, and ensure consistency of technical approach.
• Champion the adoption of new technologies and approaches, including AI-enabled capabilities, where they provide clear customer and delivery benefits.
• Provide line management, performance management, and professional development support for assigned staff.

Key Characteristics

• Decision Making / Judgement: Makes sound decisions in complex and imperfect-information environments, balancing risk, quality, time, and cost. Able to prioritise effectively and take accountability for outcomes.
• Communication & Influence: Clear, structured, and confident communicator with the ability to engage credibly with senior clinical, operational, and executive stakeholders. Able to explain complex technical concepts in business terms and influence decision-making at all levels.
• Composure Under Pressure: Maintains focus and effectiveness in demanding delivery environments. Adapts quickly to changing priorities while remaining pragmatic and solution-oriented.
• Leadership: Demonstrates authority grounded in competence and integrity. Builds trust with teams and customers, sets clear direction, and drives execution.
• Teamwork: Works effectively across disciplines and geographies. Manages conflict constructively and fosters a culture of collaboration and accountability.
• Passion & Determination: Results-driven, resilient, and motivated by complex challenges. Demonstrates a strong sense of ownership and professional discipline.

Essential Experience & Qualifications

• Strong technical background across enterprise healthcare systems, including system configuration, integration, data migration, and customization.
• Proven experience managing complex, multi-stream application implementations.
• Demonstrable customer-facing experience in both pre-sales and delivery contexts, engaging with senior stakeholders.
• Strong understanding of interoperability standards, including HL7 and FHIR.
• Ability to combine technical depth with commercial awareness and business acumen.
• Familiarity with project and programme delivery frameworks.
• Self-starter with the ability to rapidly master large, complex product suites.

Desirable

• Experience leading technical teams in complex or high-pressure environments.
• Hands-on experience with InterSystems technologies such as IRIS for Health, Health Connect, Cache, or Ensemble.
• Experience delivering healthcare IT solutions at regional or national scale.
• Software engineering background.

As an equal opportunities employer, InterSystems does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our organization.

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.