Front Office Agent - New Opening Residenza del Cardinale Member of Melià Collection

At Meliá, we pride ourselves on being a community of Very Inspiring People. Our team consists of dedicated professionals who are committed to transforming everyday experiences into extraordinary moments. Whether you are just starting your career or an experienced expert, each member brings unique talents and perspectives that contribute to our vibrant culture. Working at Meliá is not just a job; it’s an opportunity for continuous personal and professional growth. We believe in nurturing potential and empowering our employees to shape their futures in a dynamic and supportive environment. With a focus on innovation and excellence, we invite you to join us in creating memorable experiences for our guests, while also embarking on your own journey of discovery and achievement. Mission: To manage properly all the activities related to Front Office Department Main responsibilities: * Check-in and check-out hotel guests in a timely and professional manner. * Process all payments according to established procedures. * Welcome guests in a friendly, prompt, and professional manner * Register guests, issue room keys and provide information on hotel services and room location * Up-sell rooms when possible, to maximize hotel revenue * Accurately process all cash and credit card transactions in accordance with established procedures * Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. * Respond appropriately to guest complaints * Make appropriate service recovery gestures in order to ensure total guest satisfaction. * Perform other duties as assigned. What are we looking for? * Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays. * Must be fluent in English; other languages are preferred. * 1-year experience in a fast environment in the same or similar position in a hotel/resort. * Passionate for Hospitality and with a strong attitude to interpersonal relationships The position can be classified at level C2 of the National Collective Contract Turismo AICA, with an initial economic treatment not lower than the contractual minimums foreseen for the level that will be identified at the outcome of the selection (level C2: € 1.726,99 gross monthly). The indicative Gross Annual Salary is € 24.177,86, in relation to the skills, experience gained, degree of autonomy, responsibilities and working conditions of the position. Further information on framing, economic treatment, any reward systems, welfare and company benefits will be provided during the selection process. Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.