Experience Acceleration Specialist

ph3Be the one building AI-powered experiences where they matter most /h3 pAt Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. /p pHelp build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day. /p h3Experience Acceleration Specialist /h3 pThis role is for a hands-on builder and technical architect who can combine CX expertise, application development, and AI-first build practices to turn ideas into working solutions quickly. You should be comfortable working directly in Genesys Cloud and AI-assisted development environments, designing AI and automation experiences, building applications and integrations, and turning successful concepts into reusable experiences for solution consultants, sales teams, partners, customers, and internal stakeholders. Creativity, pushing boundaries, and scaling with pace and urgency are mandatory for success. /p h3What You Will Be Doing /h3 ul liDesign, build, test, and iterate on AI and Agentic Virtual Agent experiences in Genesys Cloud that demonstrate the value of experience orchestration, automation, and AI-powered customer engagement /li liBuild lightweight applications, integrations, prototypes, and automation using Genesys Cloud APIs, SDKs, and extensibility capabilities to solve practical customer and go-to-market use cases /li liUse AI-first build practices and AI-assisted development environments as a core part of the development lifecycle, including solution design, code generation, refactoring, debugging, testing, and documentation /li liTurn successful solutions and prototypes into scalable, reusable experience assets that help go-to-market teams explain complex AI and CX capabilities with clarity and confidence /li liPartner with internal technical resources to identify repeatable use cases and gaps in existing solutions, experiences, and technical assets /li liStay current on Genesys Cloud AI capabilities, automation patterns, AI development practices, and emerging CX technology trends, then convert that knowledge into practical solutions and experiences /li /ul h3What You Need To Be Successful /h3 ul liHands-on application development experience with the ability to build, debug, test, and modify lightweight applications, integrations, APIs, automation, and prototypes using languages such as JavaScript/TypeScript, Python, or equivalent /li liExperience working with REST APIs, SDKs, authentication and OAuth, JSON, webhooks, Git/version control, and common cloud and application development patterns /li liDemonstrated experience using AI-first development environments and coding agents across solution design, code generation, refactoring, debugging, testing, documentation, and iterative development /li liAbility to evaluate AI-generated code and solutions for correctness, security, maintainability, and intended business outcomes /li liExperience designing or building AI-powered customer experience solutions, virtual agents, bots, automation flows, agent-assist experiences, or agentic workflows /li liWorking knowledge of Agentic AI concepts and how they apply to customer experience, self-service, orchestration, and business process automation /li liAbility to translate technical concepts and working solutions into clear business value for sales teams, solution consultants, executives, customers, and partners /li liAbility to operate with autonomy in a creative, fast-moving environment while managing multiple priorities and stakeholders /li liAbility to collaborate across product, technical teams, sales, solution consulting, and enablement /li liProfessional fluency in English and Italian is required. /li /ul h3Preferred Qualifications /h3 ul liExperience deploying Agentic Virtual Agents, conversational AI, Generative AI, Agent Assist, knowledge automation, or orchestration solutions in production or customer-facing environments /li liUnderstanding of contact center operations, customer experience strategy, workforce engagement, digital engagement, routing, analytics, or CRM integrations /li liExperience with cloud infrastructure and deployment patterns, including AWS or comparable cloud platforms /li /ul h3Success in This Role Looks Like /h3 ul liGenesys has stronger, more scalable AI and Agentic Virtual Agent experiences that help teams demonstrate and deliver value faster /li liSolution consultants and go-to-market teams can access clear, reusable technical solutions and assets that improve consistency and confidence in customer conversations /li liUses AI-assisted development and agentic workflows to accelerate the path from idea to working solution, while providing technical judgment, confirmed validation, and quality /li /ul h3Compensation /h3 pThis role has a market-aligned compensation package with the anticipated On-Target-Earnings range listed below. Actual earnings will vary depending on a candidate’s experience, qualifications, skills, and location. This role is eligible for commission bonus opportunities. /p p56,200.00 - 72,800.00 /p h3Working at Genesys /h3 ul liAI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year /li liA flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work /li liGrowth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support /li liTime to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families /li liRecognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys /li /ul pLearn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. /p h3About Genesys /h3 pGenesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit /p h3Reasonable Accommodations /h3 pIf you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation - such as application follow-ups or resume submissions - may not receive a response. /p h3Equal Opportunity /h3 pGenesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. /p pPlease note that recruiters will never ask for sensitive personal or financial information during the application phase. /p /p #J-18808-Ljbffr