Team Lead Anti-Money Laundering - Italy

MilanOperations & Customer Success – AML - Italy ðð¹ /Full-time /HybridOur mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot,based on 55,000+ reviews. Our cultureputs customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here).Our journey: Founded in 2017 byAlexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started.Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.------------------------------------------------------------------------------------------------------️ MissionJoin us as Team Lead AML Italy and play a key role in leading the day-to-day operations of our growing AML team in Milan. You'll lead a team of 10 specialists, supported by our BPO partners, balancing operational excellence with continuous improvement initiatives. Working closely with Alessandro, our new Head of AML, you'll help shape the team's next chapter by strengthening performance, developing your team, and building on the positive momentum already underway.️ What you'll doOwn the daily run: oversee task assignment and alert monitoring every morning.Drive control quality: analyze control results, get to the root of KO reasons, and assign remediation across first and second line topics.Sharpen our transaction monitoring: review scenarios, assess what's working, and propose improvements.Grow the team: support junior agents, empower senior agents, and help everyone build confidence.Be the go-to for stakeholders: run regular catch-ups with AFC, Internal Control, Internal Audit, Onboarding, CS, and our BPO managers near Milan.️ What we're looking forProven AML expertise in Italy: At least 4 years of experience, ideally in first line of defense and transaction monitoring. You know the Italian AML framework inside out.Prior management expertise needed: Ideally a team of minimum 3 agents.A tech-first mindset: comfortable with automation, data, and AI tools, not just traditional banking processes.Resilience under pressure: you know how to prioritize a high volume of requests and stay structured facing audits or regulatory scrutiny.A supportive leadership style: you listen, build trust, and know how to stabilize a team before pushing for change.Fluent Italian and English: native Italian speaker, comfortable working in English on a day to day basis.️ What we can offer youA great moment to join: make an impact by supporting a team as it builds momentum, strengthens confidence, and grows together.Close support from your manager: Alessandro will be based in Milan and closely involved during your first months.Real regulatory exposure: direct work on Bank of Italy-related topics, audits, and high-stakes stakeholder conversations.Room to shape the role: task automation is underway, you'll help define how the team works, not just execute it.️ Your future managerYou'll report to Alessandro Scandolara, our new Head of AML. Since joining in January 2025, Alessandro has been leading the Italy AML team firsthand, giving him a deep understanding of the team's strengths, opportunities, and day-to-day challenges. Based in Milan, he'll be closely involved throughout your onboarding, offering hands-on support as you settle in. His leadership style is grounded in building trust, empowering the team, and creating lasting improvements.At Qonto, we understand that true diversity isn’t just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick — who knows? You may have the missing piece of the puzzle we’ve been searching for all along.By applying, you agree that Qonto processes your personal data to assess your application. Your data is kept for up to 2 years in our candidate pool. Read our Privacy Notice for full details.------------------------------------------------------------------------------------------------------On average, our hiring process lasts 20 working days. More information on our candidate journey here------------------------------------------------------------------------------------------------------ð Your security matters to usRecruitment scams are on the rise. Keep in mind, we will never work with third-party platforms or agencies that request payment from candidates.If you receive a suspicious message claiming to be from Qonto, please report it right away ([email protected])We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.