Visual Basic Operate Lead (CONTRACT)

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at DescriptionWe are looking for a Visual Basic Operate Lead - Application Support & Maintenance. The Operate Lead is responsible for end-to-end delivery of application support and maintenance services as defined in the Statement of Work (SOW). This role ensures high-quality service delivery, effective team management, SLA adherence, and continuous improvement across supported applications.͏Key ResponsibilitiesEnsure delivery of services in line with the SOW, covering support and maintenance of in-scope applications.Maintain high levels of application availability, reliability, and performance.Allocate work across the Operate team based on priorities and skillsets.Provide guidance on technical issues, processes, and best practices.Monitor team performance and ensure timely delivery of tasks.Track and follow up on issues related to local applications.Ensure timely identification, analysis, and resolution of application problems.Drive proactive problem management and prevent recurring incidents.Coordinate with external vendors for Application issues and defects, System upgrades and enhancements. Ensure vendor deliverables meet agreed expectations and timelines.Monitor, track, and report SLA and KPI performance.Identify gaps and implement corrective actions to ensure compliance.Provide regular service performance reports to stakeholders.Provide timely and accurate updates to End users, Country IT teams and Country Lead. Communicate status of incidents, outages, and service improvements.Provide application and process-level insights to the Incident Management Team.Support drafting of major outage communications to business users.Ensure communication is clear, accurate, and business-focused.Continuous Service Improvement Identify opportunities to improve Service quality, Operational efficiency, User experience. Drive and implement service improvement initiatives.͏Required Technical Skills͏Visual Basic 6 (VB6)ASP.NET (Web Forms / MVC)SQL Server (Queries, Performance, Troubleshooting)Mandatory Skills: Visual Basic-VBKey Competencies7+ years of experienceStrong leadership and team management skillsExcellent problem-solving and analytical abilitiesEffective communication and stakeholder managementExperience with ITIL processes (Incident, Problem, Change Management)Ability to manage multi-vendor environments͏Diversity and Inclusion at Wipro͏We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation and disability status, or any other characteristic protected by law.͏Mandatory Skills: Visual Basic-VB. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.