F&B Guest Experience & Reservation Manager

ppThe icon of Milanese 5-star luxury hospitality with cosmopolitan flair. Park Hyatt Milano is the exclusive, elegant 5-star luxury hotel in the historic heart of Milan, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house. /ppEpitomizing the hotel’s modern, innovative style, the 108 rooms and suites to offer guests an even more exclusive and personalized experience are refined, elegant spaces that highlight original architectural and design details that are distinctly Milanese. /ppAlways a meeting place for businesspeople, creative professionals, travelers and Milanese, the Park Hyatt Milano’s common areas include the exclusive gourmet restaurant Pellico 3 Milano with an innovative menu curated by Chef Guido Paternollo; the Mio Lab Cocktail Bar, a favorite spot for the ritual of the Milanese aperitif; and La Cupola, the focal point of life at the hotel, from breakfast to dinner. Unwind at AQVAM Spa or indulge in glamour at Beppe D'Elia’s Hair Jewelry Salon. /ppbPosition: /b FB - G.E. Reservation Manager /ppbDirect Report: /bDirector of Food Beverage /ppbResponsible for /b FB Reservations in all Outlets Floor Hostess Duties- FB Guests Satisfaction /ppbResponsible for: /bEnsure all Hight Standard sin FB Reservations /ppbResponsible to: /b Ensure Res. Details Hostess Duty in FB /ppMain Duties and Responsibilities: /ppOperational: /pulliEnsure Correct Procedure in Reservations FB All Commercial Proposal. /liliEnsure Customer Required info by Phone ,Mail related to all FB Outlet. /liliEnsure Correct Procedureof Web – Site Reservation- Events Section BOB /liliEnsure Correct Procedureof all Mail regarding Events /liliEnsure Responsible to talking clear about and accurate information, about every booker. /liliEnsure the correct Guest Satisfaction Program, FB requests and Complaint /liliEnsure Hight Standard in Communications /liliCheck Daily Operations in Outlets, according to the Manager. /liliMeet Daily the HoD /liliCeck and Plan Program the Calendars of the Day /li /ulpAdministrative Purchasing: /pulliEnsure Correct Payments Program (PM) /liliImprove Adm Standard according to the Manager /liliEnsure the Correct Standard Procedure of Purchasing Request according to the Manager /liliEnsure the Correct Maintenance of Collateral Standard /li /ulpFinancial IT according to the Manager /pulliEnsure Credit Card Authorization Policy Procedure, for Events FB Reservation /liliEnsure the Correct Procedure of Safer Pay Link /liliEnsure the Correct Procedure for Creation of Events Pay Master Bill /liliEnsure and Improve IT Program /liliEnsure the annual competitor set to be planned with DoFB AND Events Managers /li /ulpPeople HR /pulliEnsure Supervisor and Coordinator of Events Staff according to the Manger /liliEnsure Hostess Reference Person according to the Manger /liliEnsure Responsible of Events Grooming Rules Events Enforcement /liliEnsure Responsible for Service Work Schedule according to the Manager /liliEnsure Policy Program with DoFB /liliShare The Monthly Budget Results according to the DoFB Business Commercial /liliEnsure Correct and Up date Guest Database according to the Manager /liliEnsure Event Promotional Mailing Communication according to the Manager /liliEnsure Yearly Promotional Plan according to the DoFB /li /ulpJob Level: 2° Turismo-Federalberghi /ppEmployment Type: Full-time /ppSalary Range: € 30.000 - € 34.000 gross per year / 14 months /pulli12 free nights and discounted rates in all hotels of the group after three months of employment /liliComplimentary staff cafeteria and laundry service /liliContinuous learning and development opportunities /li /ul /p #J-18808-Ljbffr