F&B Guest Experience & Reservation Manager

The icon of Milanese 5-star luxury hospitality with cosmopolitan flair. Park Hyatt Milano is the exclusive, elegant 5-star luxury hotel in the historic heart of Milan, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house.

Epitomizing the hotel's modern, innovative style, the 108 rooms and suites to offer guests an even more exclusive and personalized experience are refined, elegant spaces that highlight original architectural and design details that are distinctly Milanese.

Always a meeting place for businesspeople, creative professionals, travelers and Milanese, the Park Hyatt Milano's common areas include the exclusive gourmet restaurant Pellico 3 Milano with an innovative menu curated by Chef Guido Paternollo; the Mio Lab Cocktail Bar, a favorite spot for the ritual of the Milanese aperitif; and La Cupola, the focal point of life at the hotel, from breakfast to dinner. Unwind at AQVAM Spa or indulge in glamour at Beppe D'Elia's Hair Jewelry Salon.

Position: F&B - G.E. & Reservation Manager

Direct Report: Director of Food & Beverage

Responsible for F&B Reservations in all Outlets Floor Hostess Duties- F&B Guests Satisfaction

Responsible for: Ensure all Hight Standard sin F&B Reservations

Responsible to: Ensure Res. Details & Hostess Duty in F&B

Main Duties and Responsibilities:
Operational:

Ensure Correct Procedure in Reservations F&B & All Commercial Proposal.
Ensure Customer Required info by Phone ,Mail related to all F&B Outlet.
Ensure Correct Procedureof Web – Site Reservation- Events Section & BOB
Ensure Correct Procedureof all Mail regarding Events
Ensure Responsible to talking clear about and accurate information, about every booker.
Ensure the correct Guest Satisfaction Program, & F&B requests and Complaint
Ensure Hight Standard in Communications
Check Daily Operations in Outlets, according to the Manager.
Meet Daily the HoD
Ceck and Plan Program the Calendars of the Day

Administrative & Purchasing:
Ensure Correct Payments Program (PM)
Improve Adm Standard according to the Manager
Ensure the Correct Standard Procedure of Purchasing Request according to the Manager
Ensure the Correct Maintenance of Collateral Standard

Financial & IT according to the Manager
Ensure Credit Card Authorization Policy Procedure, for Events & F&B Reservation
Ensure the Correct Procedure of Safer Pay Link
Ensure the Correct Procedure for Creation of Events Pay Master Bill
Ensure and Improve IT Program
Ensure the annual competitor set to be planned with DoFB AND Events Managers

People & HR
Ensure Supervisor and Coordinator of Events Staff according to the Manger
Ensure Hostess Reference Person according to the Manger
Ensure Responsible of Events Grooming Rules Events Enforcement
Ensure Responsible for Service Work Schedule according to the Manager
Ensure Policy Program with DoFB
Share The Monthly Budget Results according to the DoFB Business & Commercial
Ensure Correct and Up date Guest Database according to the Manager
Ensure Event Promotional Mailing & Communication according to the Manager
Ensure Yearly Promotional Plan according to the DoFB

Position Details
Job Level: 2° Turismo-Federalberghi
Employment Type: Full-time
Salary Range: € 30.000 - € 34.000 gross per year / 14 months

Hyatt Also Offers Employees:
12 free nights and discounted rates in all hotels of the group after three months of employment
Complimentary staff cafeteria and laundry service
Continuous learning and development opportunities
ATM public transport service
Corporate welfare benefits