Multilingual Service Desk - English, German & French | No Experience Needed

WHO WE ARE

Etinars is a values-focused company with multi-year experience, specialised in the recruitment of professionals for niche markets – managing the full-life cycle of specialist and executive level hires. At Etinars, we genuinely care about who you are and what you need. We place great emphasis on fostering robust, enduring connections built upon trust and transparency. Our approach ensures a swift journey, leading you hand in hand towards signing your next career step. WHAT WE ARE LOOKING FOR Job Title: Multilingual Service Desk – English, German & French | No Experience Needed Location: München, Germany Join our client’s elite support team at the European Patent Office (EPO) in München, providing multilingual technical and administrative assistance for key users of European patent systems. The role is part of a prestigious international environment, supporting innovation and intellectual property protection across Europe. We are looking for a motivated, service-oriented professional who is eager to begin their career in a dynamic and multicultural workplace. No prior experience in IT or service desk roles is required – a comprehensive training program will be provided. YOUR TASKS Be the first point of contact for EPO users by phone, email, webform, and internal chat Provide empathetic, efficient, and professional support to users, including patent lawyers, companies, and inventors Guide users step-by-step to resolve issues and provide information Open and track tickets in ServiceNow and escalate if needed Stay updated on new tools, procedures, and product functionalities Work closely with your team and supervisors in a collaborative, international environment Contribute to continuous improvement by gathering feedback and helping refine processes Learn the specific terminology and systems related to the patent sector YOUR SKILLS AND EXPERIENCE Minimum Requirements: C1 level (or higher) in German and English – verbal fluency and written proficiency in English are essential Conversational level (B2 or higher) in French Excellent communication and interpersonal skills Comfortable working with digital tools and willing to learn new systems Strong sense of organisation, time management, and reliability A natural inclination to help and support others Team player who can also work independently Preferred (not mandatory): Previous experience in customer support, hospitality, administration, or similar roles Familiarity with ticketing or CRM systems (e.g. ServiceNow) Already living in or near Munich, or willing to relocate (relocation support provided) EXTRA INFORMATION Location: Onsite in München Germany (3 days in office / 2 remote after training) Contract: Fixed-term contract (12 months) with possibility of permanent hire Relocation package: Provided (transport, 1 month accommodation) Work schedule: Rotating shifts between 07:30 and 19:30 Start date: immediate/ASAP Work environment: International, structured, and high-security Training: 3–6 months comprehensive onboarding and mentoring provided Team: Supportive, multilingual environment Career growth: Long-term project (5+ years) with professional development Salary: Competitive compensation and corporate benefits Events: Participate in company networking and team-building activities Please note: This position is open only to EU citizens or non-EU citizens already based in the EU with a valid work permit. Once we receive your CV, we will evaluate it carefully. If there’s a match for this or other roles, we’ll be in touch. If not, we’ll keep your profile in mind for future opportunities. At Etinars, we are committed to supporting a Diverse and Inclusive Community. If you identify as part of it and meet the minimum job criteria, you will be given the opportunity to demonstrate your abilities at interview.