Head Host / Hostess (m/w/d) - ()

??Veteranenstraße 9, 10119 Berlin
?? Vollzeit (38h) | 2 feste freie Tage

?? Why this role is different

This is not a typical Host position.

At Big Mamma, you are the first impression of the entire experience — the person who sets the tone, manages the flow and ensures that every guest feels expected, welcomed and valued.

In our restaurant Edmondo in Hamburg, you will operate in a fast-paced, high-volume environment where attention to detail, communication and anticipation make the difference.

?? Your role & impact

As a Head Host / Hostess, you take full ownership of the guest journey from the very first moment:

• Deliver a warm, professional and structured welcome at all times

• Manage reservations, walk-ins and table allocation (Reservierungen & Tischmanagement)

• Optimize seating flow and coordinate closely with the floor team

• Anticipate guest needs and adapt your communication accordingly

• Handle peak moments with composure, clarity and efficiency

• Elevate waiting time into a positive, well-managed experience

In addition, in your role as Head Host / Head Hostess:

• Lead, train and coordinate a team of 3 hosts/hostesses, ensuring service consistency, engagement and performance follow-up

• Oversee back-office operations (reservations, guest database, service planning) while optimizing booking strategies and seating flow

• Act as a key liaison between front desk and operations, ensuring high standards in guest communication, problem solving and overall experience

?? You are not just greeting guests — you are orchestrating the entrance experience.

?? What we’re looking for

• Fluent German (min. C1) and confident English

• Previous experience in hospitality, guest relations or high-volume service

• Strong communication skills and natural presence

• Excellent organizational skills and ability to prioritize

• Calm under pressure, solution-oriented mindset

• A genuine passion for hospitality and guest experience

?? What we offer

• Unbefristeter Vertrag

• Vollzeit (38 Stunden) + 2 feste freie Tage

• Attraktives Gehalt + Trinkgeld

• ?? Daily Mitarbeiteressen + staff discount

• ?? International career opportunities within the group

• A structured environment with real growth perspectives

?? Who we are

Big Mamma is a fast-growing French-Italian restaurant group with 30+ locations across Europe.
Our ambition: to deliver high-quality Italian dining experiences in vibrant, design-led spaces — powered by strong teams and genuine hospitality.

?? Equal Opportunities

Big Mamma is proud to be an equal opportunity employer.
We welcome applications from all qualified candidates regardless of gender, gender identity or expression, sexual orientation, ethnicity, religion, national origin, disability, age or any other legally protected characteristic.

?? Klingt nach dir? Dann freuen wir uns auf deine Bewerbung.

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