Delivery Cluster Manager

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line‑haul transportation, last‑mile delivery, bulky items logistics, cold chain, and cross‑border operations, ensuring speed, reliability, and precision at every stage. Our Global Reach JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross‑border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint. Learn more about who we are and what we do:

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Summary

** The Delivery Cluster Manager at JD.com, Inc. is responsible for overseeing and optimizing all delivery operations within a designated geographical cluster, ensuring efficient, timely, and customer-centric last-mile delivery services. This role involves managing a team of delivery personnel and resources to meet operational targets and enhance customer satisfaction.

Job Responsibilities

• Lead, mentor, and manage a team of delivery supervisors and delivery personnel, including performance reviews, training, and development.
• Develop and implement operational strategies to optimize delivery routes, reduce delivery times, and improve overall efficiency within the cluster.
• Monitor key performance indicators (KPIs) such as on‑time delivery rates, customer satisfaction scores, delivery success rates, and cost per delivery, taking corrective actions as needed.
• Ensure compliance with all safety regulations, company policies, and service level agreements (SLAs).
• Collaborate with other departments, including warehouse operations, customer service, and logistics planning, to ensure seamless end‑to‑end delivery processes.
• Manage and allocate resources effectively, including vehicles, equipment, and personnel, to meet fluctuating demand.
• Analyze delivery data to identify trends, bottlenecks, and opportunities for continuous improvement.
• Handle customer escalations and resolve complex delivery issues promptly and professionally.
• Prepare and present regular reports on cluster performance to senior management.
• Identify and implement innovative solutions to enhance delivery efficiency and customer experience.

Job Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 5 years of progressive experience in logistics, last‑mile delivery, or operations management, with at least 2 years in a leadership role.
• Proven track record of managing and motivating large teams in a fast‑paced environment.
• Strong understanding of delivery operations, route optimization, and logistics technology.
• Excellent analytical and problem‑solving skills with the ability to interpret data and make informed decisions.
• Exceptional communication, interpersonal, and leadership abilities.
• Proficiency in using logistics software, fleet management systems, and Microsoft Office Suite (especially Excel).
• Ability to work flexible hours, including weekends and holidays, as operational needs dictate.
• Familiarity with local regulations and geographical nuances within the assigned cluster.
• Customer‑centric mindset with a strong commitment to delivering high‑quality service.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

About us

What started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we’re solving real-world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with us.

Our global business

Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders. From technology hubs and retail operations to logistics networks and corporate teams, we’re creating opportunities to learn, collaborate and make an impact on a global scale. Whether you’re joining us in Europe, the Middle East, Asia or the Americas, you’ll be part of one global team working towards a shared purpose. So let's do this. Let's deliver joy.