IT Infrastructure Service Manager
Valentino
Overview
In this role you will lead continuous improvement of IT services and infrastructure to boost reliability, availability and security. You will shape the IT operating model, enhance monitoring and automation, and explore AI-based solutions with internal teams and external partners. You’ll drive proactive maintenance, KPI governance, and resilience with cybersecurity collaboration. This is a chance to help scale a high-performing infrastructure within a values-driven, inclusive culture. You will work closely with cross-functional teams to deliver measurable impact.
Retribuzione / Benefits- CCNL Tessile Industria
- Indicative starting compensation: 50,000
- annual bonus
- smart working arrangements
- meal vouchers
- private health insurance
- Define and lead continuous improvement initiatives within Infrastructure Operations
- Analyze operational trends, incidents, and systemic issues to implement preventive and corrective actions
- Improve reliability and availability of IT services
- Oversee evolution of monitoring and observability platforms
- Define and monitor operational KPIs
- Collaborate with infrastructure teams and vendors on preventive maintenance
- Identify automation opportunities including AI-based solutions
- Support adoption of AI and Generative AI technologies
- Coordinate Problem Management and Root Cause Analysis
- Partner with Cyber Security to enhance infrastructure resilience
- Monitor vendor performance and drive improvement plans
- Bachelor in Computer Science
- Minimum 5 years in IT Infrastructure, IT Operations, or Service Management
- Experience in structured international environments
- Experience coordinating vendors and outsourced providers
- Knowledge of enterprise IT infrastructures
- Knowledge of ITIL processes and Service Management best practices
- Experience with ITSM platforms, preferably ServiceNow
- Experience with monitoring and observability tools
- Knowledge of Microsoft Azure and AWS
- Familiarity with automation technologies and tools
- Knowledge of Vulnerability Management, Patch Management and Security Monitoring
- Familiarity with cyber risk management and resilience principles
- Experience using AI and Generative AI tools in a professional environment
- Ability to identify practical AI use cases in Infrastructure Operations
- Continuous improvement mindset
- Strong analytical and data-driven approach
- Structured problem-solving
- Knowledge of enterprise IT infrastructures
- Knowledge of ITIL processes and Service Management best practices
- Experience with ITSM platforms, preferably ServiceNow
Offerta di lavoro pubblicata 1 giorno fa
Offerte di lavoro simili
- ...colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.IT Infrastructure Service Manager will be responsible for the continuous improvement of IT services and infrastructure, with the objective of enhancing...ConsigliatoSmart working
- ...Caffeina | Ideas Never Sleep. cerca un IT Manager per guidare governance, sicurezza e innovazione dell’ecosistema IT. La figura coordinerà progetti strategici e la gestione di sedi in ambito hybrid, includendo dispositivi Apple, servizi cloud e strumenti SaaS. Riconosciuta...ConsigliatoLavoro ibrido
- ...è la tech company italiana che supporta la trasformazione digitale di imprese e istituzioni. Per la Technology Services Help Desk cerchiamo un Workplace IT Senior Specialist per un ambiente innovativo. /ppLa sede è Milano con modalità di lavoro ibrida; la funzione coinvolge...ConsigliatoLavoro ibrido
- ...employment opportunities to our service men and women. /p pAs you... ...humans work, interact, and live. It's all here, so take a closer... ...are currently expanding our Infrastructure Community in Portugal to... ...h3Consultative Leadership Stakeholder Management /h3 ul libTrusted Advisor: /b...ConsigliatoLavoro ibrido
- ...opportunities to our service men and women. As you... ..., interact, and live. It's all here, so take a... ...currently expanding our Infrastructure Community in Portugal... ...& Stakeholder Management Trusted Advisor: Act... ...and release cycles Manage and prioritise support...ConsigliatoLavoro ibrido
- In.HR Seleziona per importante azienda operante nel settore ICT: PMO. La risorsa definisce, implementa e gestisce progetti PMO, anche in pubbliche amministrazioni, nel rispetto di sicurezza, qualità ISO 25010 e costi previsti. È richiesta laurea magistrale in informatica...
- ...Overview In this role you will lead the IT Service Desk to deliver a high-quality, proactive employee technology experience. You'll manage a team of ten, drive continuous improvement, and transform the service desk into a scalable, data-driven function. You'll work...Lavoro ibridoLavoro da casa
- pSangfor Technologies in Milan seeks an IT pre-sales engineer to identify requirements, develop technology strategies, map client needs, articulate risks, propose approaches, and plan full project lifecycles. /ppYou will prepare business-value solutions, draft proposals...
- ...Role As Group IT Head of Engineering... ...'s global infrastructure strategy, driving... ...high-performing IT services across the business... ...transformation, team management, and operational excellence... ...roadmaps. Manage regional and... ...incident resolution, service requests, and ......Lavoro ibrido
- ...Intermedia Selection Srl cerca una risorsa IT da inserire nell’Ufficio IT, riportando direttamente all’IT Manager, come Coordinatore del Settore Sistemi. La funzione prevede di supervisionare reti, server e backup, gestire ambienti virtualizzati e garantire la sicurezza...
- ...The Role /h3pAs bGroup IT Head of Engineering /b... ...organization’s global infrastructure strategy, driving the... ...and high‑performing IT services across the business. /... ...transformation, team management, and operational excellence... ...incident resolution, service requests, and project...Lavoro ibrido
- ...Neopharmed Gentili Spa in Italy is seeking a Senior IT Infrastructure Specialist to join the IT Operations team. The role focuses on managing on-premises and cloud infrastructure, ensuring security, performance, and reliability across hybrid environments. The ideal...Lavoro ibrido
- ...transizione energetica cerca un ICT TECHNICAL SERVICE COORDINATOR per gestire le operations e... ...ideale ha esperienza in project management e una buona conoscenza dei servizi AWS. La... ...abilità nella gestione delle operations IT e nel coordinamento dei fornitori. Offriamo...
- pRIMOND in Milan seeks an IT Cybersecurity Manager to consolidate and evolve its cloud-based IT landscape. You will implement IT governance, manage cloud infrastructure, and drive cybersecurity initiatives across the Group while aligning with AI-first objectives. /ppThe...
- pHCL Technologies Limited is seeking an experienced Track Lead for Google Cloud Platform (GCP) in Milan, Italy. The role focuses on designing and delivering enterprise-grade cloud solutions, migrating on-prem workloads to GCP, and producing architecture blueprints and runbooks...Stage/Tirocinio
21.000 € - 26.000 €
...eNetworks Srl ricerca un/una Service Manager Junior per Milano, con 2-3 anni di esperienza in IT Service Management. Il ruolo prevede monitoraggio e miglioramento dei servizi IT, analisi KPI e reporting tramite ServiceNow, con forte collaborazione in contesti internazionali...60.000 € - 75.000 €
...is more than providing a place to stay - it's about creating memorable experiences.... ...this role you take ownership of the IT infrastructure in our Italian construction projects: new... ...experienced IT Infrastructure Project Manager Italy (m/f/d) positioned either in...Tempo pienoImpiego permanenteAuto aziendaleLavoro da casaOrario flessibile38.000 € - 46.000 €
...UnipolService - Network Service Manager | Centri di Riparazione Sede di lavoro: Milano/San Donato Milanese Il profilo ricercato, inserito nel gruppo di lavoro Gestione Network della società, sarà responsabile delle seguenti attività, per l’area territoriale assegnata...Impiego permanenteAuto aziendale38.000 € - 46.000 €
ph3UnipolService - Network Service Manager | Centri di Riparazione /h3 pSede di lavoro: Milano/San Donato Milanese /p pIl profilo ricercato, inserito nel gruppo di lavoro Gestione Network della società, sarà responsabile delle seguenti attività, per l’area territoriale...Impiego permanente- pCampari Group is seeking a Network Services Manager to lead end-to-end network services across its global landscape. The role... ...cloud networking. /ppYou will own service lifecycle from design to operation, establish standards, manage incidents, drive automation, and...
- ...You will lead complex Cisco and Palo Alto deployments, coordinate multi-country engineering efforts, and ensure secure, reliable infrastructure delivery for a major luxury client. /ppThe ideal candidate excels in leadership, has CCNP/CCIE and PCNSE, and thrives in an...
- pMaison Valentino seeks an IT Infrastructure Service Manager to drive continuous improvements in infrastructure operations, aiming to boost reliability, availability, security, and efficiency. You will strengthen monitoring, automation, and AI-augmented practices while...
- ...Bio-Optica S.p.A. cerca una figura IT Support per agire come riferimento interno alle utenze aziendali e coordinare i partner IT esterni, migliorando l’efficienza dei sistemi informativi. Il ruolo prevede gestione ticketing, onboarding di nuovi assunti, supporto su...
- Una società logistica innovativa sta cercando un Transport Network Solution Designer Manager a Milano. Il candidato ideale avrà una laurea in ingegneria e almeno 5 anni di esperienza nella progettazione di reti di trasporto. Sarà responsabile della progettazione e ottimizzazione...Impiego permanenteLavoro ibrido
- ...Field Operations Manager (Telecomunicazioni) La specializzazione Adecco Digital & Technologies ricerca, per società che offre soluzioni tecnologiche in ambito ICT, il seguente profilo professionale: Field Operations Manager Telecomunicazioni (Trasfertista) La risorsa...Impiego permanenteAuto aziendale
12.000 €
ppGFT è alla ricerca dibApplication Service Manager /bper importanti progetti di Application Development e Maintenance, legati al mondo Financial... ...finanziarie a livello mondiale e sviluppiamo soluzioni IT su misura - dalle applicazioni bancarie e sistemi di trading fino...Remoto12.000 €
...GFT è alla ricerca di Application Service Manager per importanti progetti di Application Development e Maintenance, legati al mondo Financial... ...finanziarie a livello mondiale e sviluppiamo soluzioni IT su misura - dalle applicazioni bancarie e sistemi di trading fino...Remoto35.000 € - 40.000 €
...Posizione Siamo alla ricerca di un* IT Incident Manager da inserire su progettualità per un... ...in ruoli di Incident Management , Service Management o Operations IT.... ...Hybrid Cloud (Azure, Oracle Cloud Infrastructure o equivalenti). Buone competenze di...Lavoro ibridoTurniWeekendTurno di pomeridiano- pORBYTA srl cerca un IT Incident Manager da inserire su progetti per un cliente nel Banking, con sede a Milano. La risorsa coordina la gestione... ...dei servizi. /ppRequisiti: almeno 3 anni in Incident/Service Management, conoscenza Linux/Windows, architetture enterprise...Lavoro ibrido
- ...miglioramento continuo. /li liConoscenza delle soluzioni Zucchetti considerata un plus. /li liGradita familiarità con sistemi HCM, workforce management, presenze, workflow, travel expense. /li /ul h3Cosa offriamo /h3 pRAL 45-50k + MBO /p pbSede di lavoro: /b Legnano /p pbSmart...