Guest Experience Housekeeping Supervisor

ph3About Four Seasons /h3 pFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture. /p h3About the location /h3 pOverlooking the Venetian Lagoon and just steps from Piazza San Marco, Danieli, a Four Seasons Hotel, Venice is an iconic property offering elegant, spacious accommodations. The historic hotel showcases majestic Venetian architecture dating back to the 14th century. Guests can also enjoy spectacular views of Venice’s landmarks from the rooftop Restaurant Terrazza Danieli. /p h3About The Role /h3 pThe Guest Experience Housekeeping Supervisor plays a key role in delivering an exceptional guest journey by combining personalized guest interaction with quality assurance responsibilities across guestrooms and public areas. This role supports the delivery of service excellence by monitoring quality outcomes, maintaining the highest standards, and collaborating closely with internal teams and external service partners to ensure seamless and memorable guest experiences. /p h3What You Will Do /h3 h3Product Quality Assurance Service Standards /h3 ul liAct as the primary quality owner for guestrooms and designated public areas following the completion of services delivered by the external housekeeping service provider, ensuring that the final delivered product consistently aligns with Four Seasons expectations and agreed service specifications. /li liConduct detailed quality assessments of guestrooms and public areas after service delivery activities performed by the external service provider and prior to guest use or release. /li liVerify room presentation, cleanliness outcomes, minibar setup and replenishment, availability of guest‑facing materials, functionality of room equipment and electronic devices, and overall guest readiness following completion of outsourced service activities. /li liEvaluate whether guestrooms and public areas delivered by the external service provider meet established quality expectations and are suitable for guest use according to defined standards and product requirements. /li liValidate room and area readiness through company systems and support prioritization activities through designated operational platforms. /li liWhere quality findings, observations or deviations from established standards are identified following service delivery, document and communicate them exclusively through approved company systems to the designated representative of the external service provider for review and follow‑up. /li liMonitor and track quality outcomes, recurring observations and service trends associated with outsourced service delivery through established reporting and escalation processes. /li liMaintain oversight of guest‑facing collateral, amenities and informational materials to ensure completeness and alignment with brand expectations. /li liSupport ongoing product quality monitoring activities throughout the guest journey while maintaining effective coordination processes with internal stakeholders and external service partners. /li /ul h3Guest Experience Personalization /h3 ul liRespond promptly and professionally to guest requests received through phone, email, messaging channels and operational platforms. /li liProactively engage with guests to understand preferences and personalize their stay experience. /li liMaintain accurate guest profiles including preferences, allergies, intolerances and special requests using company systems. /li liCoordinate personalized amenities, VIP experiences, gifts and special arrangements aligned with guest profiles and service standards. /li liPrepare memorable experiences for children and guests travelling with pets. /li liObserve and document guest preferences to support future personalization opportunities. /li liOffer packing and unpacking services for Suite guests according to company standards. /li liSupport personalized service timing and guest itinerary coordination through company systems. /li /ul h3Coordination Operations Support /h3 ul liCollaborate closely with Guest Experience, Front Office, Concierge, Engineering and operational teams to support guest satisfaction. /li liRecord and monitor guest concerns and service recovery opportunities through company systems. /li liCommunicate maintenance findings and operational needs through designated channels and systems. /li liMaintain accurate inventories and support purchasing processes and requisitions through approved systems. /li liReview operational documentation and support coordination processes related to guest requests and operational activities. /li /ul h3What You Bring /h3 ul liPrevious experience in luxury hospitality, Rooms Operations, Guest Experience or Housekeeping Quality Assurance preferred. /li liStrong attention to detail and passion for luxury service excellence. /li liExcellent interpersonal and communication skills. /li liStrong organizational and problem‑solving capabilities. /li liAbility to prioritize multiple activities in a dynamic environment. /li liExperience working with hospitality systems and technology platforms. /li liFluency in English and Italian; additional languages are considered an advantage. /li /ul h3What We Offer /h3 ul liCompetitive salary and benefits package. /li liExcellent training and development opportunities. /li liOpportunities for career growth and international mobility. /li liComplimentary meals and accommodation where applicable. /li liAccess to Four Seasons employee benefits and recognition programs. /li liThe opportunity to be part of an extraordinary pre‑opening journey. /li /ul h3Schedule Hours /h3 pThis position requires flexibility to work a variety of shifts including evenings, weekends and holidays according to operational needs. You must possess the legal right to work in Italy. /p /p #J-18808-Ljbffr