Stage IT Help Desk

Aquazzura is a luxury footwear brand founded in Florence in 2011 by Colombian designer Edgardo Osorio .

Rooted in Italian craftsmanship and driven by a contemporary, feminine vision, Aquazzura is known for its refined elegance, exceptional comfort and timeless yet modern design. Each collection reflects a perfect balance between tradition and innovation, with a strong focus on quality, detail and savoir-faire.

Today, Aquazzura is an internationally recognized brand, distributed in over 50 countries, with headquarters in Florence and Milan and boutiques in the world’s most prestigious luxury destinations.

Posizione:

The IT Help Desk Intern will support the daily operations of the IT Department by providing first-level technical assistance to employees across corporate offices, retail boutiques, and international locations. This internship offers an excellent opportunity to gain hands-on experience in a dynamic luxury fashion environment while working alongside experienced IT professionals.

Responsibilities and general duties:

• Provide first-level technical support for hardware, software, printers, mobile devices, and network-related issues.
• Respond to and track IT support requests through the ticketing system.
• Install, configure, and maintain Windows and macOS workstations.
• Assist with user account creation, password resets, and Microsoft 365 administration.
• Prepare and configure laptops, desktops, and mobile devices for new employees.
• Support meeting room technology, video conferencing systems, and office equipment.
• Assist with software installations, updates, and system maintenance.
• Document technical procedures and maintain IT inventory records.
• Collaborate with external vendors when required.
• Support IT projects, including hardware rollouts, office openings, and technology upgrades.
• Ensure compliance with company IT security policies and data protection standards.

Requisiti:

• Currently pursuing or recently completed a degree in Computer Science, Information Technology, Engineering, or a related field.
• Basic knowledge of Windows and macOS operating systems.
• Familiarity with Microsoft 365 applications.
• Basic understanding of computer networks, hardware, and troubleshooting.
• Strong problem-solving attitude and willingness to learn.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities with accuracy and attention to detail.
• Team-oriented with a proactive and service-focused mindset.
• Good English (written and spoken) and Italian.

Altre informazioni:

Preferred qualifications:

• Knowledge of Active Directory.
• Basic understanding of networking concepts (TCP/IP, Wi-Fi, VPN).
• Familiarity with ticketing systems.
• Interest in cybersecurity and IT infrastructure.

What we offer

• A unique opportunity to gain experience within an internationally recognized luxury brand.
• Mentoring from experienced IT professionals.
• Exposure to enterprise IT systems and international retail operations.
• A collaborative, dynamic, and multicultural working environment.
• Hands-on involvement in real business projects that support Aquazzura's global operations.

Aquazzura is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We value diversity, inclusion, and the unique perspectives that each team member brings to our organization.