Aftersales Regional Manager (M/F/D/X) - Italy

ppMG has been ahead of its time since the brand’s inception in the Morris Garages in 1924. /p pMG’s parent company is SAIC Motor (Shanghai Automobile Industry Corporation). SAIC Motor is the 7th largest car manufacturer in the world and was the first automobile group in China with annual sales exceeding 7 million units. SAIC Motor’s affiliate automotive companies include Morris Garages (MG), Roewe and Maxus, but also SAIC Volkswagen, SAIC-GM, and others. /p pMG is designed with the European motorist in mind, offering sustainable, smart, functional, and affordable vehicles. They’re developed in MG’s design studios in Shanghai in cooperation with the advanced design studio in London, produced in China, and already available in various European countries. /p pNow new generations can choose a car from this iconic brand. Updated, electrified, recharged and ready for the future. /p pFor more information, please visit our website MG Motor Italy /p pMG is one of the fastest-growing Brand in the automotive landscape: 3% market share in 4 years, and counting... /p pWe are looking for btwo highly motivated and experienced Aftersales Regional Managers /bto join the MG Italy aftersales team. /p pThe selected candidates will be responsible for managing and developing aftersales activities within their assigned geographical area (North or South Italy), with the aim of ensuring high levels of customer satisfaction, sustainable financial performance, and compliance with brand standards across the dealer and authorized repairer network. /p h3Key responsibilities /h3 h3Network Management /h3 ulliOversee and develop the network of dealers and authorized workshops /liliEnsure compliance with corporate standards (quality, processes, brand image) /liliSupport dealers in developing the aftersales business (service, parts, accessories) /liliMonitor and optimize KPIs such as: /liliParts and labor margin /liliAnalyze data and reports to identify improvement opportunities /liliDevelop business parts /li /ul h3Customer Experience /h3 ulliEnsure high levels of Customer Satisfaction (CSI/NPS) /liliManage customer escalations and critical issues /liliPromote customer retention and loyalty programs /li /ul h3Technical and Operational Support /h3 ulliCollaborate with technical teams to resolve complex issues /liliEnsure proper application of warranty policies /liliMonitor quality of repairs and turnaround times /li /ul h3Training and Development /h3 ulliIdentify training needs within the network /liliSupport technical and commercial training programs /liliPromote a customer- and performance-oriented culture /li /ul h3Qualifications and requirements /h3 h3Education /h3 ulliDegree in Economics, Engineering, or a related field /li /ul h3Experience /h3 ulliAt least 5 years of experience in the automotive industry, preferably in aftersales /liliTechnical or commercial aftersales background /li /ul h3Technical Skills /h3 ulliStrong knowledge of the automotive aftersales business /liliAbility to analyze data and KPIs /liliFamiliarity with CRM/DMS systems and reporting tools /liliProficient in Microsoft Office /li /ul h3Languages /h3 ulliAdditional languages are a plus /liliWillingness to travel /li /ul /p #J-18808-Ljbffr